The gap between vision and practice – Merative asks ‘how can health and social protection organisations collaborate to improve people’s lives and boost operational efficiency’
Our partner, Merative, recently shared a article titled ‘Prioritising outcomes: a framework for coordinating complex cases across health and social protection services’.
Merative asked ‘how can health and social protection organisations collaborate to improve people’s lives and boost operational efficiency?’. Dr. Héctor Upegui emphasises that Health and social protection organisations around the world are facing unprecedented demand for their services. As populations age and endure further economic volatility, more and more people are being pushed into homelessness, poverty, loneliness and other social challenges.
This can be particularly challenging for people with complex and chronic conditions who require intervention from both healthcare providers and social protection services. Unfortunately, the growing demand of these organisations means that they are not always able to collaborate as often as they would like, sometimes leading to an individual receiving treatment and services from healthcare providers and social protection agencies that does not align with the person’s needs.
Dr Niamh Lennox-Chhugani, Chief Executive at the International Foundation for Integrated Care states:
“Taking a person-centred and coordinated approach to health and wellbeing is the stated goal of many systems across the world. There is still a gap between this vision and current practice. To bridge this gap we need to bring all of our collective creativity to bear, including a focus on digitally enabled care coordination.”
As Merative and Dr Niamh Lennox-Chhugani emphasise, there is a gap between this vision and current practice.
Cúram by Merative aims to empower providers of health and social protection services to guide people to the best possible outcome, through the developed Coordinated Health and Social Outcomes (CHSO) model.
You can learn more about the CHSO model here.