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Webinar Series: Care during and beyond the Covid-19 Crisis

3
Apr
Care during and beyond the COVID-19 Crisis: Building integrated care as the cornerstone of our new reality

The current COVID-19 pandemic has rapidly impacted every area of our lives and, in particular, is creating an unprecedented challenge to our health and care systems worldwide. Health and care systems across the globe are taking numerous measures to respond to the urgent care needs of those impacted by COVID-19, while at the same time trying to reduce the long-term impact on vulnerable people as much as possible. IFIC recognizes the extraordinary pressures that this crisis has imposed on health and care decision-makers, but particularly on system managers and frontline staff.

The International Foundation for Integrated Care (IFIC) is well aware that COVID-19 impacts are highly localized and reflect both the health and care systems and population demographics in each region and country.  Since the first COVID-19 cases appeared, countries have developed different strategies and responses to cope with the pandemic. At the same time, we have witnessed a wide range of innovations and willingness to adapt to these challenging times.

IFIC would like to facilitate our members to share some of these inspiring stories and experiences through a series of special webinars aimed at supporting those working in the health and care sectors. The first webinar will take place on Wednesday, 8 April– and the focus to kick-off the series is to enable health and care decision-makers and managers to hear about the integrated care approaches implemented and considerations made to address people’s continued care and support needs beyond the public health issues and crisis management. The webinar will include an opportunity to ask questions and share experiences and the launch of IFIC’s COVID-19 Knowledge Exchange Platform to facilitate the sharing of people’s experiences of responding to the situation.

Wednesday 27 May 12:00 PM Eastern Time (US and Canada)

High performing health and social care systems provide exceptional care, quality and experiences for patients, caregivers and providers. Pivotal to this, is how we work across health and social care as one team. The need for integrated care is a global priority and is poised to address fragmentation and accelerate the improvements that are needed. During a global pandemic, the need to work as an integrated system is even more pressing and gives us an opportunity to pause, reflect and respond.

In situations where systems are subjected to unprecedented pressure, organizations and sectors may respond from the lens of what can their individual organization or sector do, rather than responding as a cohesive and interconnected system.

Organizations that have embraced collaborative models of response and care and were already working to advance integration pre-pandemic appear to be more effective in responding as one connected team and community. Through this webinar, we will profile Canadian and international examples that demonstrate what teams have leveraged and accelerated in order to respond to COVID-19 as one connected team and community. This webinar will enable health and care decision-makers and managers to hear about the integrated care approaches implemented and considerations made to address people’s continued care and support needs beyond the public health issues and crisis management. The webinar will include an opportunity to ask questions and  will highlight IFIC’s COVID-19 Knowledge Exchange Platform to facilitate the sharing of people’s experiences of responding to the situation

Chair:

Jodeme Goldhar
Executive Lead, Strategy and Innovation,
The Change Foundation,
Co-Director, IFIC Canada and Treasurer, International Foundation for Integrated Care (IFIC)

Jodeme’s passion is convening opportunities for those in health and social care systems to work together around common goals to realize the potential for transformative improvement. As health systems pursue better integration, Jodeme believes that we need to work in new ways, with new power structures, to bring out the best in individuals, teams, communities and systems.

The Change Foundation serves as a catalyst to support large scale transformative change and ensures change opportunities are co-designed with patients/clients, their caregivers/carers and providers.

Jodeme brings over 20 years of experience in the Ontario health care and health policy sector and is an adjunct lecturer and co-instructor at the University of Toronto’s Institute for Health Policy, Management and Evaluation. Previously, Jodeme was the Chief Strategy Officer and  Lead, Health System Integration for Complex Populations and Primary Care, at Toronto Central Community Care Access Centre. In those roles, Jodeme worked locally and internationally with government, organizations and providers across the health system, clients and families.

She has also acted as principal and co-principal investigator on a number of integrated care research initiatives to inform policy and practice in Ontario.

Jodeme serves as an International Fellow of the NHS Horizons team, a Senior Associate for The International Foundation for Integrated Care, an Executive Coach and is a Co founder of IFIC Canada, the North American Centre for Integrated Care.

Professor Walter Wodchis
Institute of Health Policy,
Management and Evaluation,
University of Toronto ,
Co-Director IFIC Canada

Walter Wodchis, PhD, is Professor at the Institute of Health Policy, Management and Evaluation at the University of Toronto and Research Chair in Implementation and Evaluation Science at the Institute for Better Health, Trillium Health Partners. His main research interests are health economics and financing and health care policy evaluation.

Through his research programs which include more than 30 collaborating researchers and as many trainees, Dr. Wodchis has lead several studies examining complex needs of high cost patient groups, the implementation of integrated care programs to address those needs, and evaluations for a number of integrated care programs in Ontario.

Panelists:

Stacey Daub
VP Integration,
North York Toronto Health Partners

Inspired by the early pioneers of the independent living movement, Stacey has passionately championed the advancement of health care services and a health and social care system that sees fundamental respect for human dignity at its core. A mission-driven, values-based leader who knows it’s not what you say you do, but the everyday experience of the people you serve and lead that defines a leader’s success.

Working in health care for over 25 years, in a variety of leadership roles, Stacey is currently the Vice President, Strategy, Integration and Digital Health at North York General Hospitals, an innovative, community centred hospital located in north Toronto. Prior to this, Stacey was the President and CEO of Headwaters Health Care Centre, where she helped to co-design the Hills of Headwaters collaborative, a first-generation Ontario Health Team. Stacey also was the CEO of the Toronto Central Community Care Access Centre, recognized for its groundbreaking work in home and community care, including the 2014 Minister’s Medal Honouring Excellence in Health Quality and Safety for its Palliative Care Program and the 2014 inaugural Excellence in Diversity and Inclusion Award from the Canadian College of Healthcare Leaders. Stacey has been recognized as one of Canadas Top 100 Women by the WXN and received the Change Foundation’s 20 Faces of Change Award for her leadership in healthcare innovation.

A lifelong learner, Stacey has a Master’s degree in gerontology/health science from the University of Waterloo and MBA from the Richard Ivey School of Business. Learning for Stacey is the key to discovery, and she believes she has much to learn from the wisdom of others, particularly the clients and community she serves.

Stacey is currently a Board Member at the Change Foundation, the Health Sector Advisory, Rotman School of Management and an Association at the Creative Destructive Lab.

Rebecca Stoller
Primary Care Integration,
North York Toronto Health Partners

Dr. Rebecca Stoller is a family physician who has been practicing comprehensive family medicine for over 15 years.

As an Assistant Professor in the Department of Family and Community Medicine at the University of Toronto, she is involved in teaching medical students, residents as well as faculty. She held the role as lead for faculty development at North York General Hospital from 2015-2020.

More recently, she has served as primary care engagement lead and co-chair of the primary care working group for the North York Toronto Health Partners Ontario Health team.

Dave Pearson
Ontario Health Team Lead,
Hills of Headwater

Dave Pearson has worked broadly in the health and care sector his entire career. He has a proven understanding and ability to develop, build and execute complex system change and transformation. His approach is guided by a passion for working locally and creating a collaborative space that builds bridges between providers, patients and communities.

Bob Borden
Chair Community Wellness Council,
Hills of Headwater

I have been retired as an Elementary School Principal for over 20 years. After retirement from my professional career I have served as a trustee and Chair of the Upper Grand District School Board.

In December 2017, I was appointed “Community Board Member” to the Dufferin Area Family Health Team. Shortly after that I joined the Hills of Headwaters Collaborative Ontario Health Team as a “community voice”. With the creation of our “Community Wellness Council”, I was asked to chair this body of community members.

Joan and I moved to Orangeville in 1974, where we have raised our family, and remain to this date. I am a “Life Member” of the Optimist Club of Orangeville. I have been a member of Westminster United Church since 1974. I am currently in the choir and also serve as Chair of the Grants Team. I have served as Chair of the Board for 3 years and the recent capital campaign.

On a more personal note, I have been married to Joan for 51 years and we have 2 wonderful sons and six beautiful grandchildren. We enjoy travelling and singing; together and separately!

Anne Wojtak
Integration Lead,
East Toronto Health Partners

In spring 2018, after 20+ years in healthcare leadership roles, I launched my own consulting practice ‘Adaptive Strategy Partners’ (ASP). Through ASP, I have the opportunity to work with partners and colleagues on health system transformation activities, including strategy and policy for change. Our focus is on engaging people to create organizations and systems that thrive. Since 2019, I have been supporting the East Toronto Health Partners, one of the first Ontario Health Teams, as their Lead for Integrated Care. The East Toronto Health Partners include over 50 health and social services organizations, patients, and caregivers working together to better integrate care in our East Toronto community of over 300,000 residents.

After starting out my career in the rehab and complex continuing care hospital sector, I held progressively more senior leadership positions in the home and community care sector over 25 years. I was the Chief Performance Officer for the Toronto Central CCAC for 10 years. My expertise includes health system strategy, corporate performance and trending, health care policy, governance, quality and risk management, communications, contract management and research. Following the June 2017 merger of the Toronto Central LHIN with the Toronto Central Community Care Access Centre (CCAC), I accepted a short-term role as Executive Lead for Transformation to integrate these two organizations and help advance local health system transformation.

My volunteer experience includes being a Board member for several organizations. Most recently I served on the Performance Monitoring and Quality Committee of Michael Garron Hospital as well as on the Strategic Advisory Committee for the Doctoral Program in Public Health at the University of North Carolina at Chapel Hill.

I am a strong believer in life-long learning and am an adjunct faculty member of the University of Toronto in the Institute for Health Policy, Management, and Evaluation where I teach healthcare strategy. I have a Doctorate (DrPH) in Public Health Leadership from the University of North Carolina at Chapel Hill as well as a MHSc in Health Administration from the University of Toronto. My research has focused on the evidence for using public reporting of health care performance metrics to improve quality of care.

Tia Pham
Family Physician and East Toronto Family Practice Network,
East Toronto Health Partners

Dr. Thuy-Nga (Tia) Pham’s modus operandi is “think globally, but act locally”. She is a vocal advocate for more integrated care for patients who are too frail or ill to get to a doctor’s office, and to support the family members caring for them. She has led the way in integrating the principles of interprofessional team-based primary care, digital health innovations, and quality improvement into program design, development, and evaluation of programs that improve care for homebound patients – both while at home and as they transition back and forth between hospital, home, and community with advancing illness.

Leo Lewis
Director of Research and Development,
International Foundation for Integrated Care

Leo joined the International Foundation for Integrated Care Team in early 2013 as a Senior Fellow leading IFIC’s work in the EU funded SmartCare integrated care project. Since this time, Leo has expanded IFIC’s role in Europe through involvement in two other integrated care projects as well as the United4Health telehealth study. In addition, Leo is a member of the IFIC team collaborating with WHO Europe in the development of their Coordinated and Integrated Health Services Delivery: Developing the Framework for Action.

Leo is an experienced programme manager having working in academia, the NHS and Welsh Government leading eHealth, chronic conditions management service improvement and research projects and was responsible for the development and testing of NHS Wales’ predictive risk modelling (Prism) tool. Through the building of strong relationships with stakeholders, Leo works with others to bring her knowledge, skills and expertise together to co-design new transformational change approaches for delivering ICT-enabled integrated care solutions to meet the needs of different populations. Leo has a keen interest in rural health and wellbeing and also works part time for the Institute of Rural Health.

As well as gaining NHS management qualifications early on in her career and Prince 2 training, Leo studied an MSc in Health Informatics at Swansea University and most recently gained a Diploma in Leadership for Collaboration from University of Wales Institute in Cardiff.

Philliz Goh
Lived Experience Partner,
Registered Oncology Nurse

Philiz Goh is a registered oncology nurse pursing her Masters of Nursing in Health Systems Leadership and Administration at the University of Toronto, and cares for breast cancer patients at the Sunnybrook Odette Cancer Centre. She has been on medical leave for the past three years due to an accident that caused a brain injury which had her relearning how to walk, talk, read, etc. again. She is still in the healing process and continues with therapy. Her major issues at the moment are fatigue, light and sound sensitivity, which is why you may see her in a wheelchair or wearing sunglasses.

Philiz’s passion is to provide quality patient care and this conference is an avenue to do so. She also has experienced healthcare disconnects in our health system and this conference is a great way to advocate for patients and families to help improve communication and connections within our healthcare system.

Wednesday 06 May 19:00 PM (London, Dublin,Lisbon)

There is a growing imperative to place people and communities, and what matter to them, at the centre of health and care services. The World Health Organisation (WHO) emphasises the need to engage and empower people as partners in creating and maintaining their health and wellbeing. The Astana Declaration (2018) advocates for policies that embed integrated care in strong, community-oriented and community led primary care. This is particularly important for people with multiple health conditions and/ or care needs managed by different providers, often through many unconnected episodes of care. Continuity and collaborative care, through planning, monitoring and review are essential if we are to achieve what really matters to the person, their family and carers.  This requires the right information, advice and health literacy support to help people to understand their conditions and how to live well.  However, the realisation of these aspirations remains elusive. Professional culture and practice are notoriously slow to change, and it is highly probable that the citizen movement will grow to such an extent that the health and care system will be forced to be held accountable. The design of our health and care systems needs to be a process that is shared with citizens and patients. Power is shifting as never before – ‘New Power’ is addressing a vital issue for our times: how to make the voices and choices of all, not just a few, count for something.

In tackling COVID-19 we – citizens, patients, carers and professionals together – need to recognise that our actions will only be effective if people are engaged, informed, and supported to look after their own health and wellbeing, reducing demand on services, whilst at the same time ensuring they understand when they should seek help.

This webinar will enable our IFIC community to hear about the integrated care approaches implemented and considerations made to address people’s continued care and support needs beyond the public health issues and crisis management The webinar will include an opportunity to ask questions and share experiences and will highlight IFIC’s COVID-19 Knowledge Exchange Platform to facilitate the sharing of people’s experiences of responding to the situation.

Chair:

Prof Anne Hendry
Deputy Honorary Secretary, British Geriatrics Society,
Director, IFIC Scotland
@AnneIFICScot

Anne chaired the organising committee for ICIC15 in Edinburgh and in 2016 took up a new role as IFICs Senior Associate in Scotland. In 2017 she established an International Centre for Integrated Care, hosted by the University of the West of Scotland, as the home of IFICs collaborating centre in Scotland. Anne chairs an enthusiastic Advisory Board that brings together partners from policy, academia, health, social care, Third sector and independent sectors to oversee workstreams.
In her Senior Associate role, Anne supports a wide range of IFIC Academy activities, in particular strategic leadership, system coaching, and international knowledge exchange initiatives. These include support for IFIC summer school and conferences, and coordinating the Integrated Care Matters webinar series and special interest groups on Intermediate Care, Palliative Care, Polypharmacy, and Frailty. IFIC Scotland activities champion coproduction, empowerment and the use of lived experience and personal outcomes to transform the relational aspects of integrated care.
Anne is a geriatrician, stroke physician and clinical lead for Integrated Care with over 30 years’ experience of transforming health and social care in Scotland. She is a Fellow of the Royal College of Physicians (UK), honorary professor at the University of the West of Scotland and holds honorary appointments with the University of Glasgow and the University of Edinburgh’s Global Health Academy. As a graduate of the founding cohort of Delivering the Future, Scotland’s national strategic clinical leadership programme 2005- 2006, she has extensive experience coaching and mentoring leaders from all sectors.

Previous national clinical leadership roles span stroke, Long Term Conditions, Healthcare Quality, Joint Improvement Team, Reshaping Care for Older People, Active and Healthy Ageing, and Multimorbidity. Anne leads a Work Package in the European Joint Action on Frailty, participates in Advisory Boards for a number of European programmes, and provides technical advice for WHO initiatives on integrated care and transformation.

Panelists:

Audrey Birt
Leadership coach,
Writer and founding chair,
The ALLIANCE
@AudreyBirt  

FRSA, MSc, BSc, RGN, Dip HV, Dip Gestalt in Organisations, Cert in Coaching Practice and a Certificate in teaching Mindfulness for Life.

Audrey was a nurse and developed broad experience in improving health and social care. She has extensive senior executive experience including being the Director for Scotland of Breakthrough Breast Cancer and National Director for Diabetes UK Scotland. Audrey was Chair of the Health and Social Care Alliance and founding member and is now Associate Director of the Health and Social Care Academy. Her consultancy as well is focussed on transformation of care. She is a coach of third sector leaders and health and social care professionals as well as a regular blogger on health and disability issues informed by her own experience.

Dr Graham Kramer
General Practitioner & clinical lead,
House of Care Scotland and health literacy
@KramerGraham @HoCScot

After 23 years as a partner in Montrose on Scotland’s east coast, is now a freelance GP in Edinburgh. He has long held an interest in the primary care response to people living with long term conditions. As Scottish Government’s clinical lead for Self-Management and Health Literacy, he was a principal author of a 2014 report Making it Easy, a national action plan to address health literacy. It urges healthcare to be more enabling and remove unnecessary barriers to understanding. He has been a GP Trainer. He is executive officer for RCGP Scotland’s Patient Participation in Practice (P3) group and clinical lead for Scotland’s House of Care programme that promotes the ethos, skills and system change in General Practice to practise “care and support planning”. This is an approach based on personal outcomes and self-management support for people living with long term conditions.

Roseann Logan
Manager,
Links Worker Programme,
The ALLIANCE
@Rmakeslinks

Roseann joined the ALLIANCE in February 2014 as the Community Links Manager with the Links Worker Programme, a highly innovative and unique programme that aims to support people to live well through strengthening links between primary care and community resources.

Roseann has always had a passion for working with people and especially within the field of mental health and qualified as a mental health nurse in the early 90’s. Since then she has worked within different Third Sector organisations in a variety of management roles setting up new and innovative services within a challenging and changing Social Care environment.

Away from work Roseann loves spending time with her family and 2 dogs going for long walks in their local park.

Dr Larissa Verissimo
Health in Action Programme,
Sao Paulo
@lari_verissimo  

Dr Larissa Verissimo holdsa PhD and Master in Public Health at the University of Campinas in the area of ​​health policy, planning and management (2009-2016). Specialist in Geriatrics and Gerontology from University Positivo (2008). Bachelor Degree in Physical Therapy by University of Maringá. Larissa has experience in the designing, planning and developing projects focused on public health, health disparities and integrated care. She currently holds the position of institutional support  coordinator at Health in Action Program- Sao Paolo- Brazil, co-financed by the Inter-American Development Bank (IADB). Larissa was a researcher fellow at Johns Hopkins University at The Hopkins Health Disparities Solutions Center (2015). Actively participated at the binational agreement Brazil-United States JAPER- Joint Action Plan for Elimination of Racism and Promoting Equity (CDC / Ministry of Health / SEPPIR) (2015). Acted as a public consultant of the World Bank at a the Oncology Care Network Project in the State of Bahia (2014). Larissa was a researcher at Oncorede (2011) and the Potentially Healthy Cities Network (2009) in Brazil, with support from the Pan American Health Organization (PAHO).

Dr Donald Macaskill
CEO Scottish Care
@DrDMacaskill   

Donald worked for many years in the health and social care sectors across the United Kingdom specialising in learning disability and older people’s work. A particular professional focus has been issues related to bereavement, palliative care and individual rights.

For thirteen years he ran his own equality and human rights consultancy focusing on adult protection, risk and personalisation. From 2012-2015 he managed Scottish Care’s self-directed support project, People as Partners, then worked as Scottish Care’s Joint National Workforce Lead. From 1st April 2016 he became the CEO of Scottish Care, the representative body for care providers in the independent sector.

Dr Macaskill sits on a number of Governmental strategic and policy groups and has a particular interest in human rights-based approaches to care and support, personalisation, bereavement and palliative care.

Anne Mills
Chief Executive Hospice Isle of Man,
Director, Scholl Academic Centre,
Lead for IFICs Palliative and End of Life Care Special Interest Group

Anne Mills is CEO of Hospice Isle of Man, with support from IFIC Scotland and is the Special interest lead for Palliative and End of Life Care

Community resilience refers to the sustained ability of a community to respond to, withstand and recover from shocks and stressors. In Australia, and other countries, natural disasters such as drought, bushfires, floods, earthquakes and infectious disease outbreaks such as COVID-19 are likely to have a sustained and negative impact on the health and wellbeing of people over a prolonged period of time. This webinar will explore evidence, and personal experiences, in supporting community resilience – both as a means to strengthen communities to withstand public health crises before they occur, in times of emergency response, and in the aftermath.

This webinar will enable health and care decision-makers and managers to hear about the integrated care approaches implemented and considerations made to address people’s continued care and support needs beyond the public health issues and crisis management The webinar will include an opportunity to ask questions and share experiences and will highlight IFIC’s COVID-19 Knowledge Exchange Platform to facilitate the sharing of people’s experiences of responding to the situation.

Chair:

Nick Goodwin

Director,
Central Coast Research Institute and Chair,
IFIC Australia

In July 2019, Prof. Nick Goodwin, was appointed as the Director of the Central Coast Research Institute (CCRI) that will be based within the Health and Wellbeing Precinct on the Gosford Hospital campus. Developed in partnership between the University of Newcastle and Central Coast Local Health District (CCLHD), Nick’s position as Director of the CCRI will include a seconded role to CCLHD as the inaugural Director of Research.

As a social scientist, Nick has worked for the past 25 years in the field of health services research, management and policy in both the University and Third Sector. Between 2007 and 2013, Nick was Senior Fellow at The King’s Fund in London leading its programs on primary health care policy and management, integrated care and telehealth & telecare. Nick led the Independent Inquiry into the Quality of Care in English General Practice in 2009-2011.

In 2011, Nick co-founded the International Foundation for Integrated Care (IFIC), a not-for-profit foundation based in the Netherlands dedicated to improving the science, knowledge and adoption of integrate care in policy and practice across the World (www.integratedcarefoundation.org). Nick became its first CEO in 2013 and remains the Editor-in-Chief of its scientific periodical, the International Journal of Integrated Care (www.ijic.org). Nick continues to work as a senior associate with IFIC, including support to its collaborative centres in Australia and the Asia-Pacific region.

In January 2016, Nick received the Avedis Donabedian International Award for his contribution to Healthcare Excellence.

Panelists:

Ricardo Fábrega
Senior Adviser,
Integrated Health Services,
Pan American Health Organization (PAHO)

MD, Master of Public Management. Dr. Fabrega is currently the Regional Advisor of Health Services Delivery at the Pan American Health Organization (PAHO). He has extensive experience as public manager in the public health sector. Prior to PAHO, Dr. Fabrega held several leading positions in Chile, including Director of the National Public Health Institute, National Director of Primary Health Care Department, National Director of the Health Delivery Networks Department, National Director of Social Organizations Department, Deputy Director of the National Health Found (Fonasa), and Viceminister of Health. He was also academic at the Central University of Chile, where he served as Dean of the Health Sciences Faculty. Dr. Fabrega has been a professor of public health at the Pontifical Catholic University of Chile and the University Mayor, among others. He is a founding member of the Community of Best Practices in Primary Health Care in Chile.

His focus of work is in health networks, primary health care, people-centered health services, and universal access to health.

David Perkins
Director,
Centre for Rural and Remote Mental Health (CRRMH),
University of Newcastle and Director,
IFIC Australia

Professor David Perkins is the Director and Professor of Rural Health Research at the University of Newcastle’s Centre for Rural and Remote Mental Health, based in Orange, New South Wales. He has extensive research experience in Mental Health Services, Rural Suicide Prevention, Public Health, Rural Health and Primary Health Care. David’s career spans senior management and health service research roles in both the United Kingdom and Australia. David is a Director of the International Foundation for Integrated Care Australia and formally a Board Member of the International Foundation for Integrated Care. He is also an Editorial Board Member for the International Journal of Integrated care. David has researched questions of integrated care in Australia for 20 years, publishing many peer reviewed articles in the field.

Jason Cheah
Deputy Group CEO (Transformation),
National Healthcare Group,
CEO,  Woodlands Health Campus, Singapore

Dr Jason Cheah is presently Deputy Group Chief Executive Officer of Singapore’s National Healthcare Group, and also Chief Executive of the Woodlands Health Campus in Singapore. Dr Cheah is also concurrently a Senior Consultant with the Singapore Ministry of Health, dealing with national policy matters related to integrated care. Prior to his current roles, Dr Cheah founded and led the Agency for Integrated Care in Singapore for almost 10 years until end of 2018. Dr Cheah has a medical degree, trained in internal medicine, and is a public health specialist. He has been involved in a variety of health policy, planning and implementation programmes and projects over the past 25 years. He is also an editorial board member of the IJIC. Dr Cheah has been at the frontlines in the fight against the COVID-19 outbreak since it started in Singapore in late January. He set up the first community isolation facility (CIF), which has a potential capacity of 9000 beds for coronavirus positive patients who have mild symptoms and also for those patients discharged from the acute hospitals who are in the recovery phase.

Ghislaine Rouly
Patient Representative and President,
Association Les Ami(e)s du Patient at the CHUM and Notre-Dame and Patient partner,
Centre of Excellence on Partnership with Patients and the Public (CEPPP), Canada

Ghislaine Rouly has been a patient since birth, living with two orphan genetic diseases. She has always been in the health field and over the years has acquired a unique level of experiential knowledge. Since 2012, at the Faculty of Medicine of the Université de Montréal, she has been working with the team of the Direction collaboration partenariat patient (DCPP) where patient partnership has become her passion. She participates in mentoring, ethics courses, the three CSS courses on collaborative practices and also sits on the expert patient committee. In collaboration with Dr. Antoine Boivin, she is working on several research projects, including End-of-Life Care, Medical Aid to Die, the Montreal Heart Institute (MHI),«Compassionate Communities»and is co-responsible of “Caring Community” . For more than 45 years, Ghislaine has been involved in end-of-life support and sits on the Medical Aid in Dying’s governance committees and on the Interdisciplinary Support Group (ISG) at the CHUM and CIUSSS in the Centre-Sud and Nord-de-l’Île de Montréal. Her involvement earned her the Fondation du CHUM’s award in palliative care in 2009. She is also the president of the Association Les Ami(e)s du Patient at the CHUM and Notre-Dame. Since 2016, Ghislaine works as a patient partner with the Centre of Excellence on Partnership with Patients and the Public (CEPPP).

Antoine Boivin
Co-director of the Centre of Excellence on Partnership with Patients,
The Public Chairholder of the Canada Research Chair in Patient and Public Partnership

Dr Antoine Boivin, MD PhD is a family physician and the Canada Research Chair on Patient and Public Partnership. He co-founded with a patient, M. Vincent Dumez, the Center of Excellence for Partnership with Patients and the Public, one of the largest organization in Canada co-led with patients and professionals to support the science and practice of engaging with patients and citizens. His research program and clinical practice focuses on the integration of patients, citizens and community members in community-based primary healthcare. He led the first international randomized trial on public engagement in priority-setting and conducted a recent systematic review of evaluation tools for patient and public engagement. He is a member of the British Medical Journal editorial advisory board. A father of four children, travelling by bicycle during the Canadian winter and acting as voluntary camp counsellor during the summer, Antoine is a member of the folk music band « les Vieux Borlots ».

Vince Barry
CEO,
Pegasus Health,
Christchurch, New Zealand

Vince was appointed CEO of Pegasus Health in 2008. He chairs the General Practice New Zealand (GPNZ) CEO group and sits on the GPNZ Executive. In that time, he has overseen the growth of Pegasus from $16m pa to $40m pa. He chaired the establishment of the Canterbury Clinical Network’s successful response to the Minister’s Better, Sooner, More Convenient business case and is a director of the Canterbury Community Care Trust, which runs the very successful acute demand programme.

Vince comes from a mental health nursing background. He has held a range of management roles with Canterbury DHB, including general manager, mental health specialty services, general manager, aged care and rehabilitation services, as well as managing orthopaedic services. Vince was chair of the National Mental Health Managers Group for five years. He led Canterbury DHB’s elective services project.

This webinar will enable health and care decision-makers and managers to hear about the integrated care approaches implemented and considerations made to address people’s continued care and support needs beyond the public health issues and crisis management.

Panelists:

Jodeme Goldhar
Executive Lead, Strategy and Innovation,
The Change Foundation,
Co-Director, IFIC Canada and Treasurer, International Foundation for Integrated Care (IFIC)

Jodeme’s passion is convening opportunities for those in health and social care systems to work together around common goals to realize the potential for transformative improvement. As health systems pursue better integration, Jodeme believes that we need to work in new ways, with new power structures, to bring out the best in individuals, teams, communities and systems.

The Change Foundation serves as a catalyst to support large scale transformative change and ensures change opportunities are co-designed with patients/clients, their caregivers/carers and providers.

Jodeme brings over 20 years of experience in the Ontario health care and health policy sector and is an adjunct lecturer and co-instructor at the University of Toronto’s Institute for Health Policy, Management and Evaluation. Previously, Jodeme was the Chief Strategy Officer and  Lead, Health System Integration for Complex Populations and Primary Care, at Toronto Central Community Care Access Centre. In those roles, Jodeme worked locally and internationally with government, organizations and providers across the health system, clients and families.

She has also acted as principal and co-principal investigator on a number of integrated care research initiatives to inform policy and practice in Ontario.

Jodeme serves as an International Fellow of the NHS Horizons team, a Senior Associate for The International Foundation for Integrated Care, an Executive Coach and is a Co founder of IFIC Canada, the North American Centre for Integrated Care.

Professor Áine Carroll
Professor of Healthcare Integration and Improvement,
University College Dublin/National Rehabilitation Hospital,
Co-Director, IFIC Ireland and Board Member, International Foundation for Integrated Care (IFIC)

Áine is Professor of Healthcare Integration and Improvement at University College Dublin, Ireland and a Consultant in Rehabilitation Medicine at the National Rehabilitation Hospital in Dublin. She is a Director and Senior Associate of the International Foundation for Integrated Care (IFIC) and co-Director of IFIC Ireland. Prior to this, she was National Director of the Clinical Strategy and Programmes Division in the Health Services Executive. During her tenure, Professor Carroll established the Integrated Care Programmes for older persons, chronic disease, children’s health and patient flow to promote coordinated care and teamwork across services and specialties, ensuring that care is provided effectively and seamlessly to patients as they move through the system. Áine is acknowledged Internationally for her expertise in whole system change and implementation. An experienced Improvement advisor, she has provided advice, guidance and training on improvement and change to leaders of healthcare systems across the world. She is passionate about Person Centred Coordinated Care and Implementation Science.

Dr Albert Alonso
Senior Researcher at the Research and Innovation Directorate,
FCRB/Hospital Clinic Barcelona,
Former Chair, International Foundation for Integrated Care (IFIC)

Albert Alonso is a senior researcher at the Innovation Directorate, Hospital Clinic Barcelona. Albert holds a PhD in Medicine and a post graduate degree on Management and Organisation of Information Systems. He has been a main contributor to the development integrated care services at Hospital Clinic and the area served by the hospital. At present, he is involved in Project Integrate that benchmarks existing approaches to integrated care models in Europe. Albert is a former vice-chair and secretary of the International Foundation for Integrated Care (IFIC) and member and active participant in the action group B3 on Integrated Care (EIP-AHA).

Robert Johnstone
Patient Representative and Board Member,
International Foundation for Integrated Care (IFIC)

Chair: Access Matters, Midstream, Board Member: European Forum for Good Clinical Practice (EFGCP), Health Quality Improvement Partnership (HQIP), International Foundation for Integrated Care (IFIC). Having had Rheumatoid Arthritis for nearly 60 years from the age of three, I have a wealth of experience as a user of health services. Since 1990 I have voluntarily represented people with disabilities & chronic conditions locally, nationally & internationally “The people have the right & duty to participate individually & collectively in the planning & implementation of their healthcare” Alma Ata Declaration – Principle IV, 1978 World Health Organisation.

Dr Helmut Hildebrandt
Chairman of the Board of OptiMedis AG,
Former Treasurer, International Foundation for Integrated Care (IFIC)

Helmut Hildebrandt is Chairman of the Board of OptiMedis AG, located in Hamburg/Germany. He gathers more than 30 years of experience in the healthcare arena. He holds a pharmacy diploma from Philipps-University, Marburg, Germany, and has worked intensively with the World Health Organisation (Copenhagen) and in health sciences with the University of Hamburg. During his 20 years of being founder and chair of a quite successful consulting firm to the healthcare industry (Hildebrandt GesundheitsConsult GmbH) he worked for leading hospitals, sickness funds, health insurances, physician networks, pharmaceutical an biomedical companies, ministries and many others. To strengthen the international knowledge exchange he formed an international joint venture with a Californian based consultancy between 1994 and 1997.

In 1999 he used the opportunity to consult the health ministry to help introducing the possibility of managed care contracting into the German healthcare law. Since Jan 2010 Helmut Hildebrandt concentrates exclusively on the development and the management of integrated care (delivery) systems within his OptiMedis AG.

One of the leading systems in Germany was headed by Helmut Hildebrandt for thirteen years (Gesundes Kinzigtal GmbH). It manages and coordinates medical care in a pre-defined area for over 31.000 people insured by the public health insurance companies AOK and LKK Baden-Württemberg. He is also CEO of the Gesunder Werra-Meißner-Kreis GmbH in northern Hesse.

Besides Helmut Hildebrandt is co-chair of the “Heinrich Boell Foundation”, a policy thinktank being near to the Green Party in Germany. He is also board member of the German Managed Care Association (BMC) and the International Foundation for Integrated Care (until September 2019) He has published more than 80 papers on health and disease management, managed care, health care policy and integrated delivery systems.

Prof Anne Hendry
Deputy Honorary Secretary, British Geriatrics Society,
Director, IFIC Scotland

Anne chaired the organising committee for ICIC15 in Edinburgh and in 2016 took up a new role as IFICs Senior Associate in Scotland. In 2017 she established an International Centre for Integrated Care, hosted by the University of the West of Scotland, as the home of IFICs collaborating centre in Scotland. Anne chairs an enthusiastic Advisory Board that brings together partners from policy, academia, health, social care, Third sector and independent sectors to oversee workstreams.
In her Senior Associate role, Anne supports a wide range of IFIC Academy activities, in particular strategic leadership, system coaching, and international knowledge exchange initiatives. These include support for IFIC summer school and conferences, and coordinating the Integrated Care Matters webinar series and special interest groups on Intermediate Care, Palliative Care, Polypharmacy, and Frailty. IFIC Scotland activities champion coproduction, empowerment and the use of lived experience and personal outcomes to transform the relational aspects of integrated care.
Anne is a geriatrician, stroke physician and clinical lead for Integrated Care with over 30 years’ experience of transforming health and social care in Scotland. She is a Fellow of the Royal College of Physicians (UK), honorary professor at the University of the West of Scotland and holds honorary appointments with the University of Glasgow and the University of Edinburgh’s Global Health Academy. As a graduate of the founding cohort of Delivering the Future, Scotland’s national strategic clinical leadership programme 2005- 2006, she has extensive experience coaching and mentoring leaders from all sectors.

Previous national clinical leadership roles span stroke, Long Term Conditions, Healthcare Quality, Joint Improvement Team, Reshaping Care for Older People, Active and Healthy Ageing, and Multimorbidity. Anne leads a Work Package in the European Joint Action on Frailty, participates in Advisory Boards for a number of European programmes, and provides technical advice for WHO initiatives on integrated care and transformation.

Jason Yap
Associate Professor
Director, Public Health Translation
Saw Swee Hock School of Public Health
National University of Singapore
Board Member, International Foundation for Integrated Care (IFIC)

Dr Jason CH Yap is the Associate Professor at the Saw Swee Hock School of Public Health, National University of Singapore. Jason joins SSH SPH from the Agency for Integrated Care, Singapore’s national enabling agency for Integrated Care, where he served as Chief Knowledge Officer and Senior Public Health Physician and continues as Senior Visiting Consultant and Associate Program Director in the National Preventive Medicine Residency. Jason is a public health physician with extensive experience of working across operations, business and information systems in public and private healthcare. His previous roles include leading Singapore Medicine (the marketing of Singapore’s medical travel services) and as an IT director in the National Healthcare Group, Singapore. He serves on the teaching faculty of the Singapore Medical Association’s Centre for Medical Ethics & Professionalism and chairs a Domain-Specific Review Board in Population Health for the National Healthcare Group, Singapore. He is a member of the Board of Directors of the International Foundation for Integrated Care. He is a Fellow of the Academy of Medicine Singapore and the Honorary Secretary of the College of Public Health & Occupational Physicians, AMS. He also serves on advisory committees for the SGH Postgraduate Allied Health Institute and St Luke’s Hospital.

Dr Bert Vrijhoef,
CEO,
Panaxea

Dr Bert Vrijhoef is an internationally renowned expert in innovating care for people with chronic diseases and elders. The main themes in his work are: care coordination, eHealth, task shifting and teamwork, self-management support, and the advancement of applied health services and policy research. He leads multiple scientific studies at Tilburg University, Maastricht University Medical Center, Vrije Universiteit Brussel, National University Singapore, and National University Health System in Singapore. He has been/is a partner in various large-scale, international research partnerships, including DISMEVAL (2009-2011), Project INTEGATE (2013-2016), and Scirocco (2016-2019). His scientific work is translated in 200+ publications in (inter)national journals, book chapters and key-note lectures. Multiple individuals have been coached by Bert during their Bachelor, Master and/or PhD training at universities in different countries. Further, he frequently acts as a consultant for stakeholders from different healthcare systems. Bert is the Editor-in-Chief of the International Journal of Care Coordination and member of the editorial board of ICT & Health. He holds a Master’s degree in Health Policy and Management from Erasmus University (1996) and a PhD-Degree in Medical Sociology from Maastricht University (2002). Bert has received various awards for his work, including the Commonwealth Fund’s Harkness Fellowship in Health Care Policy and Practice (2008/09). He shared his opinions via Twitter and LinkedIn.

Facilitated by:

Leo Lewis 

Head of Research and Development

 

 

 

 

Toni Dedeu

Director of Programmes