Trust in Integrated Care: From Principle to Practice

Building Trust into Care and Health Systems

When

Presented by

30/09/2026

8:00 - 9:00am Dublin | 5:00 - 6:00pm Sydney

Using the experiences of children with medical complexity and their families, this webinar will explore how trust develops over time through continuity, relationships and repeated interactions with services. It will provide practical guidance on developing trust companions: consistent people who help connect care across services and provide continuity throughout a person’s care journey.

The webinar will examine how trust can be supported through roles, team practices, service design and wider system change. It will also consider what services can do when trust has been damaged and how they can create the conditions for trust to be rebuilt.

Participants will explore how to:

assign clear responsibility for building and maintaining trust;
create continuity across teams, services and transitions;
design roles, processes and models of care that support trusting relationships;
identify and change system practices that undermine trust, including how trust can be repaired when it is lost.

Trust in Integrated Care: From Principle to Practice

Co-delivered by IFIC Australia and IFIC Ireland, this two-part webinar series explores how trust can become a deliberate part of care delivery, service design and system change. Webinar 1 uses lived experience and research in MND care to examine what trust means, why it matters and what builds or erodes it. Webinar 2 broadens the focus to consider the role of trust in health equity, implementation, policy and practice, and how trust can be more deliberately supported across care and health systems.

Together, the webinars follow a pathway from understanding trust to putting it into practice. Research will provide a framework, lived experience will illustrate how trust is experienced and tested, and clinical and system perspectives will identify what can be changed in practice. Case scenarios and trust recipes will support participants to translate these lessons into their own care settings.

By the end of the two webinars, participants will be able to:

recognise where trust is being built or eroded across a person’s care journey;
apply practical trust-building behaviours in conversations, decisions, handovers and transitions;
strengthen continuity and coordination through trusted relationships and trust-companion roles;
develop a trust recipe that responds to the changing needs of a person, family or care situation.