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ICIC19 – 19th International Conference on Integrated Care, San Sebastian, Basque Country


A shared culture for change: Evaluating and implementing models of integrated people-centred services

We are very pleased to announce the 19th International Conference on Integrated Care which will take place in San Sebastian, the Basque Region, from 1-3 April 2019. With the overarching theme ‘Evaluating and implement models of integrated people-centred services’. The conference is a partnership of OSAKIDETZA – Basque Health Service, Bioef, Ministry for Health of the Basque Government the City Council of Donostia-San Sebastian and the Provincial Council of Gipuzkoa. The conference will bring together researchers, clinicians and managers from around the world who are engaged in the design and delivery of integrated health and social care.

They will share experience and the latest evidence about

  • Integrated health and social care for people at home
  • Engaging and empowering people and communities to become equal partners in care
  • Building a stronger integrated primary care
  • Models of care for people
  • Defining measures and outcomes that matter to people
  • Impact of Digital Health

We are currently working with our Scientific Committee to maximise the scientific and practical value of the conference. The international committee is made up of recognized experts in the field of integrated care from around the world and they support the development of the programme that reflects of the challenges and opportunities experienced by people and organisations that are working towards more coordinated and people-centred services.

The Scientific Committee welcomes abstract of good practice, projects, development of policy and research and theory in the areas of the conference themes. Abstracts submissions and registrations will open shortly. All accepted abstracts will be published in the International Journal for Integrated Care. They will appear in the programme as a formal oral presentation or as a poster to be displayed in the exhibition area, as deemed appropriate by the Conference Chair.


1. Integrated health and social care for people at home

2. Engaging and empowering people and communities to become equal partners in care

3. Building a stronger integrated primary care

4. Models of care for people

5. Defining measures and outcomes that matter to people

6. Impact of Digital Health


Principal Conference Partners


Organising Committee

Dr Nick Goodwin
International Foundation for Integrated Care (IFIC)

Nick was the co-Founder of IFIC in October 2011 and became its first Chief Executive Officer in March 2013. Nick is also the Editor-in-Chief of IFIC’s open-access and impact rated scientific periodical the International Journal of Integrated Care. Nick holds a range of research, educational and consultation roles worldwide. These international commitments include several European R&D projects such as the EU FP7 Project INTEGRATE, the Horizon 2020 project SUSTAIN and the ICT-PSP projects SMARTCARE, BEYOND SILOS, and CAREWELL. Nick is an active member of the European Innovation Partnership on Active and Healthy Ageing B3 Action Group on Integrated Care. Nick has also been working with the World Health Organisation to support the development of its Global Strategy on People-Centred Integrated Health Services and is on the Expert Advisory Team to WHO Regional Office for Europe’s Framework for Action Towards Coordinated/Integrated Health Services Delivery (CIHSD) leading work related to change management and adoption of integrated care in policy and practice. Over the past year, Nick has also worked as an international consultant to the Agency for Integrated Care, Singapore; the Pan American Health Organisation, Washington; the WHO’s Western Pacific Regional Office; and to NHS England’s Better Care Fund Support Programme. In previous roles, Nick worked as a Senior Fellow at the King’s Fund (2007-2013) leading key work on integrated health and social care as well as a two-year Inquiry into the quality of care in English general practice. Nick has also worked as a Senior Lecturer at the London School of Hygiene and Tropical Medicine (2003-2007) where he directed MSc and DrPH courses and worked as a lead academic for the National Institute for Health Research commissioning key studies into the service delivery and organisation of health care. In January 2016, Nick received the Avedis Donabedian International Award for his contribution to Healthcare Excellence and Integrated Health and Social Care.

Dr Viktoria Stein
Director of Education and Training
International Foundation for Integrated Care (IFIC)

Dr Viktoria Stein, Senior Fellow in Integrated Care and Director of Educationand Training, International Foundation for Integrated Care (IFIC)Dr. Viktoria Stein joined the International Foundation for Integrated Care in September 2015 as Senior Fellow in Integrated Care and Head of the Integrated Care Academy©. As such, she is responsible for the development of IFIC’s Education and Training programme, which provides a range of courses and tools to support knowledge transfer, skills development and technical know-how. Among the portfolio is the International Summer School on Integrated Care, webinar series and content provision for Master’s programmes around the world. The courses are relevant for students, researches and professionals alike and are adapted to the needs of partners, such as universities or local health boards, on demand. Viktoria holds a PhD in health economics and in her work focuses on health systems and their organization, specifically how to design contextualized integrated models of care and how to manage the change process towards such models. She previously worked with the WHO Regional Office for Europe coordinating the development of the Framework for Action on Coordinated/Integrated Health Services Delivery, and supporting WHO Member States in reforming their health systems to better address the challenges of providing services for ageing populations and people with multi-morbidities. Prior to joining WHO, she was a research assistant at the Medical University of Vienna, working on the development of Austrian national priorities regarding integrated care and a national integrated care programme for dementia patients and their caregivers, among other things. In 2009, she was the Scientific Programme Coordinator and Organiser of the 9th International Conference on Integrated Care in Vienna. Throughout her career, Viktoria had a strong interest and focus on education and training, teaching students and professionals around the world, as well as developing her own course programmes.Viktoria was a founding member of the Board of IFIC and is on the editorial board of the International Journal of Integrated Care. Moreover, she is the founding president of the Young Researchers in Health Network (YRIHN), which will be further developed under the auspices of IFIC.  

Fiona Lyne
Director of Communications
International Foundation for Integrated Care (IFIC)

In 2014, Fiona joined the International Foundation for Integrated Care as Director of Communications. Fiona is responsible for developing the overall brand, marketing and communication strategy for the Foundation including membership development. She leads on various projects including Project INTEGRATE, the Annual International Integrated Care Conference Series and the World Congresses. Fiona has worked in public policy communications since 2003. She began her career as a community stakeholder engagement manager at Fingal County Council in North Dublin supporting the local Community and Voluntary Forum to have an impact on local decision-making bodies. She went on to hold various project co-ordination and communication roles in both the public and private sector including periods with NHS North West London and the Royal Society of Arts. In 2010 she joined the King’s Fund, an internationally renowned healthcare policy think tank, as Head of Events and in subsequent years was responsible for moving the Fund into a leading position in the healthcare conference market. Fiona has a BA in Politics and Economics from the University of Limerick, an MA in Community Development and Stakeholder Engagement from the National University of Ireland, Galway and a Diploma in Management from the Dublin Business School.

Koldo Piñera Elorriaga
Senior Technician,
Basque Health Service (BIOEF)

Bachelor in Business Administration and Diploma in Health Management, he is a senior technician at BIOEF, the Basque Foundation for Healthcare Innovation and Research, since 2010.

Previously he worked in the strategy consultancy sector, mainly for public organizations, and imparted Business Organization and Corporate Social Responsibility at the University of Deusto (Bilbao, Basque Country). He has been involved in several innovation projects together with Osakidetza-Basque Health Service and the Ministry of Health of the Basque Government.

His areas of interest include innovation implementation in healthcare organizations, patient empowerment, public engagement in health, healthcare systems performance information-systems, integrated care pathways and health and social care integration.

Igor Zabala Rementeria
Head of Integrated care and Chronicity Service,
Basque Health Service (BIOEF)

From 2010 to 2015, he is a member of the Office for the Strategy of Chronicity in Basque Health Service. From 2015 to now he is the head of Integrated care and Chronicity Service in the Basque Health Service Osakidetza which is the public health provider in the Basque Country.

Since 1993 to 2010 he worked as the head of training programs in the Basque Health Service. He has a Psychology degree, master in Human Resources and postgraduate in training programmes. His expertise goes with human resources development and management knowledge in health services as on the designing of training programs, especially for clinicians.

Dr. Albert Alonso
International Foundation for Integrated Care (IFIC)

Albert Alonso is a senior researcher at the Innovation Directorate, Hospital Clinic Barcelona. Albert holds a PhD in Medicine and a post graduate degree on Management and Organisation of Information Systems. He has been a main contributor to the development integrated care services at Hospital Clinic and the area served by the hospital. At present, he is involved in Project Integrate that benchmarks existing approaches to integrated care models in Europe. Albert is vice-chair and secretary of the International Foundation for Integrated Care (IFIC) and member and active participant in the action group B3 on Integrated Care (EIP-AHA).

Helmut Hildebrandt
International Foundation for Integrated Care (IFIC)

Helmut Hildebrandt is CEO of OptiMedis AG, a german management and investment company that co-operates with doctors, hospitals, health insurance funds and pharmaceutical and medical industry to provide entire regions with integrated (full-service) health care solutions. It analyzes health care data and performs independent, data-based real-life care research and makes the results available for the integrated provision of health care services. He is also CEO of Gesundes Kinzigtal GmbH, a management company for integrated health care in Haslach / Germany. It manages and coordinates medical care in a pre-defined area for over 31.000 people insured by the public health insurance companies AOK and LKK Baden-Württemberg. Besides Helmut Hildebrandt is co-chair of the “Heinrich Boell Foundation”, a policy thinktank being near to the Green Party in Germany. He is also board member of the German Managed Care Association (BMC) and the International Foundation for Integrated Care. Helmut Hildebrandt gathers more than 30 years of experience in the health care arena. He holds a pharma-cy diploma from Philipps-University, Marburg / Germany, and has worked intensively with the World Health Organisation (Copenhagen) and in health sciences with the University of Hamburg. He also was responsible for a study in health care systems for the Stanford University and an Evaluation of medical laboratories in Germany for an Australian investor besides around 200 other consulting engagements for ministries, profes-sional associations, hospital systems and physician networks. Helmut Hildebrandt consulted the German ministry of health in the 2000 health care reform regarding the integration and coordination of health care. He has published more than 200 papers on health and disease management, managed care, health care policy and integrated delivery systems.

Scientific Committee

Amaia Sáenz de Ormijana
Care Integration Department
Integrated Health Care Organisation
The Basque Country

Amaia Sáenz de Ormijana, RN, BScHs Nursing, MSc, PhD Cand. I was born in Vitoria (Basque Country) 42 years ago. I am mother of a 3.5 year old beautiful girl. After finishing my Degree in Nursing in my home town, I continued my studies within a conjoint program with the University of Brighton, went for my Masters at the University of Montreal and then stayed for a year at University of Toronto as part of my Doctoral training. I have worked as a staff nurse at a Neurology clinical ward for over 10 years but feel more comfortable at the Primary Care – Community Care side of the system. I right now work at the Care Integration Department of an Integrated Health Care Organisation in the Basque Country. I feel closely “linked” to the qualitative side of knowledge and life.

Marisa Arteagotia González
Organisational and Management Innovation
BIOEF (Basque Foundation for Health Innovation and Research)

Marisa Arteagoitia is Director of the Organisational and Management Innovation area at BIOEF where she gives support to the Basque Public Health System in the innovation of its organisational systems and management tools, fostering the discussion and the anticipation to trends and demands.

Marisa Arteagoitia holds a Bachelor Degree in Medicine and Surgery, a Master’s Degree in Hospital Management, a postgraduate degree in Evaluation and quality improvement methodology, and a Nursing Degree.

She has been Director of Health Planning, Organization and Evaluation at the Health Ministry of the Basque Government, Surgery Medical Director at Cruces Hospital and Medical Director at Comarca Uribe.  She is also Quality Evaluator of EUSKALIT (Basque Quality Foundation).

María del Mar
Family Phisician
Primary Care Unit

María del Mar is a Medical Doctor , specialist in Family and Community medicine, trained at the University of Basque Country where she also developed his doctoral work obtaining her PhD degree in 2008.
She has served the medicine profession in various setting including hospital and ambulatory care in Basque Public Health Service since 22 years ago. At present, she works as a family phisician and is the head of a Primary Care Unit in Bilbao.
She is an active member of several working groups at Bilbao-Basurto integrated systems organization dealing with the development of integrated care pathways and elements to improve information, communication and education of patients and their caregivers.

Date: 1-3 April 2019

Location: San Sebastian, Basque Country Country: Spain

Cohosted by



Programme and Enquiries

Miriam Curran T: +353 (0) 87 100 6866  E:


Fiona Lyne T: +353 (0) 85 224 8014 E: