IFIC Canada Virtual Community Care October 2023

IFIC Canada Virtual Community Care October 2023


12:00 pm - 1:30 pm

Event Type

IFIC Canada Virtual Community Care October 2023

Integrated care is an approach to healthcare that aims to improve patient outcomes and experiences by coordinating and integrating different aspects of care across various healthcare providers and settings. It involves collaboration and communication among healthcare professionals, as well as active involvement of patients and the community in decision-making and planning of their care.

What is the relationship between integrated care and patient/caregiver engagement? How can engagement with our communities and people with lived healthcare experiences inform and improve integrated systems of care?

Join us for a thought-provoking panel to learn about current practices and future directions.

Learn from researchers, system leaders and patient perspectives with International and Canadian experience.


Helen Lightfoot
Senior Practice Consultant
Connecting People and Community for Living Well
Alberta Health Services



Her background is in Social Work and Community Engagement in rural and urban settings. She was a frontline Home Care Case Manager for 20 years, and subsequently held management and practice lead positions. Throughout her career she has recognized the important role community plays in supporting people’s wellbeing. Helen’s preferred pronouns are She/Her.

Robin Miller, PhD
Joint Editor-in-Chief
International Journal for Integrated Care (IJIC)
University of Birmingham



Professor Robin Miller is an applied academic with an international reputation in relation to integration, leadership and implementation within health and social care. He is the Joint Editor in Chief of the International Journal of Integrated Care and a Senior Fellow of the School for Social Care Research. Robin has an interest in community-led, asset-based approaches to integrated care, development of collaborative leadership in senior and practice roles, and embedding co-production within the design and delivery of transformation programmes. He is the UK lead for the Demonstrator model within the Centre for Improving Adult Social Care Together.

Nakia Lee-Foon
Health Equity Lead
Institute for Better Health (IBH)



Dr. Lee-Foon is the inaugural Health Equity Lead at the Institute for Better Health (IBH), at Trillium Health Partners. She received her PhD in the Social and Behavioural Health Sciences stream at the Dalla Lana School of Public Health at the University of Toronto. Dr. Lee-Foon’s award winning doctoral research explored the state of sexual health literacy among young Black gay and other men who have sex with men in Toronto. Nakia did her postdoctoral fellowship in health equity at Dalla Lana. She has co-designed training programs for science and engineering teaching assistants at the University of Toronto and assisted with curriculum development of various public health aspects and research methodologies at the community, graduate and undergraduate levels. She is the Chair for Planned Parenthood Toronto’s board of directors. Dr. Lee-Foon sat on the board of directors for the Black Health Alliance where she was the Vice President from 2016-2018. Nakia has over 10 years of experience conducting qualitative and mixed-methods research with racialized communities.

Kerry Kuluski
Inaugural Dr. Mathias Gysler Research Chair in Patient & Family Experience and Scientist
Associate Professor


Dr. Kerry Kuluski is the Dr. Mathias Gysler Research Chair in Patient and Family Centered Care at the Institute for Better Health at Trillium Health Partners and Associate Professor at the Institute of Health Policy, Management and Evaluation at the University of Toronto (Canada). Prior to that she was a Scientist at Sinai Health System where she grew her program of research on patient and caregiver experience. She completed her PhD in Health Services Research at the University of Toronto and a Masters in Social Work at Lakehead University. In her research she focuses on care quality challenges in our health care system including care transitions using multi-methods. She is also exploring new strategies to better collect, make sense of, and act on patient experience data. She works in partnership
with patients, families and care providers to co-design strategies that aim to improve health care experiences. She launched a new course at the University of Toronto on Patient and Caregiver Engagement in Research and co-created a 7 part virtual learning series on Engagement and Co-Design with and for Patients, Caregivers and Communities.

Sandra Holdsworth
Patient Partner, PAN


Sandra spent her 30+ year career in the Banking industry in various roles, including Administration, Finance and Facilities. She spent her last 15 years in Retail Banking as a Customer Service Manager & Personal Banking Representative.

Prior to becoming fully engaged in the work she is doing now as a patient partner in research and healthcare, she did a contract position with Canadian Blood Services as an Event Coordinator & worked for Hospice Muskoka as their fundraising and events coordinator.
Sandra’s healthcare journey includes receiving a liver transplant in 1997 after several years of going undiagnosed with a rare liver disease and Crohn’s disease. After years of treatment for Crohn’s, she required a permanent Ostomy in 2012. Sandra now has chronic kidney disease, due to long-term immunosuppression medications.

Sandra uses her lived experience as a liver recipient to advocate for organ & tissue donation and has helped many afflicted with diseases requiring a transplant on their healthcare journey. Sandra was a volunteer with Trillium Gift of Life Network and Awarded the Community Champion Award in 2015, she served as Provincial Director of the Canadian Transplant Association for 8 years and is currently an active Patient Partner with the Organ Donation Transplant Collaboration headed by Health Canada.

For the last decade, Sandra has been actively engaged with the Canadian Donation Transplant Research Program (CDTRP) as a patient partner co-lead on the Quality-of-Life Theme. She partners to determine research projects, co-designs grants, recruits and assist with knowledge translation. Sandra has been a patient partner on several research projects, has done peer reviews, has been an author on position papers, as well as a co-applicant on published research projects. Currently, Sandra is working on projects related to Engagement & Partnership Evaluation and AI & Machine Learning.

Sandra has been an advisor to Health Quality Ontario, now Ontario Health for several years and was a Patient Advisor for Health Standards Organization on their Acute and Critical Care Technical Committee.
Sandra has been on the Ontario Minister of Health’s PFAC since November 2021. Sandra is also actively involved with the Ontario SPOR Support Unit Patient Partners Working Group, and an active board member of the Patient Advisors Network.
Sandra joined the Muskoka and Area Ontario Health Team as a Patient Partner in 2019, contributing to their application. Sandra served on the Collaboration Steering Committee, Alliance Council, several project task forces and was the founding Co-Chair of the PFCPAC.

Her work with Ontario Health Team’s has expanded to be on the OHT PFC COP Planning Group and the OHT Learning Series Steering Committee, recently Sandra was selected to be a MOH PFAC member on the OHT Service Transformation Committee & the OHT Performance Measurement Working Group.

In her community Sandra volunteers with Gravenhurst Against Poverty as their Communications Assistant and is a Co-Chair of Ignite Gravenhurst.