IFIC Scotland Integrated Care Matters Webinar Series 4

IFIC Scotland Integrated Care Matters Webinar Series 4


24/10/2019 - 15/03/2020    
All Day

Event Type

The International Foundation for Integrated Care is delighted to introduce Webinars Series 4: in collaboration with IFIC Scotland and IFIC Ireland on people-centred integrated care in practice. This series will have a particular focus on active and healthy ageing and preventing and managing frailty. The webinars will be hosted by IFIC Scotland and IFIC Ireland in partnership with the University of the West of Scotland, the Institute of Research and Innovation in Social Services, the Health and Social Care Alliance, and with IFIF Special Interest Groups on the prevention and management of Frailty, co-funded by the European Union’s Health Programme. Each webinar will feature health and care practitioners with experience of implementing people-centred integrated care for older people. Presenters from around the world will offer evidence, personal insights, practical tips and peer support as part of IFIC’s global community of practice. Each webinar will extend IFIC’s on-line knowledge tree by collating resources related to the specific topic.

anne_hendryProfessor Anne Hendry
Clinical Lead for Integrated Care Senior Associate,
International Foundation for Integrated Care (IFIC)


Anne is a geriatrician, stroke physician and clinical lead for Integrated Care, has extensive experience of transforming health and social care for older people and adults with long term conditions across Scotland.

As a Senior Fellow with the International Foundation for Integrated Care, Anne now promotes the adoption and spread of innovation and good practice on population based, people centred and integrated care and facilitates special interest groups on Intermediate care, complexity, and palliative care.

Other work includes leadership development and knowledge exchange initiatives that link Scotland with other systems, participation in the European Innovation Partnership on Active and Healthy Ageing, and in Horizon 2020 funded research projects on chronic care and integrated care. Anne will lead the models of care Work Package in a new European Joint Action on Frailty.

She is honorary professor at the University of the West of Scotland, holds honorary appointments with the University of Glasgow and the University of Edinburgh’s Global Health Academy, is a trustee for two national charities and Board member of the ALLIANCE Academy.

Mandy Andrew
Senior Programme Manager, NHS Lanarkshire and ADVANTAGE JA

Mandy is a registered nurse and an experienced innovator and change and improvement agent in health and social care across public, private and voluntary sectors. She supports the International Centre for Integrated Care as Senior Programme Manager for the European Joint Action on Frailty.

She previously worked as a leadership consultant with NHS Education for Scotland and established the national Leading Quality Network and national mentoring initiative. Her experience of managed clinical networks, QI collaboratives and leading a national cross sector improvement network developed skills to lead, manage and support transformational change.

She is passionate about involving people, carers and service users to ensure their lived experience shapes new ways of working. She is a (founding cohort) member of the Q Initiative, a UK-wide initiative led by the Health Foundation and supported and co-funded by NHS Improvement.

E: mandy.andrew1@nhs.net

E: mandy.andrew1@gmail.com

M: +44 7977 091548 T: @mandynetwork


Professor Anne Hendry,
IFIC Scotland

Anne is a geriatrician and was clinical lead for integrated care and for the Reshaping Care for Older People programme in Scotland. As a Senior Associate with IFIC, Anne coordinates the Integrated Care Matters webinars and is the lead for the Intermediate Care SIG and contributes to knowledge exchange on integrated care across the globe.


Dr Douglas Louden,
South Angus

Dougie has been a locality Geriatrician for South Angus for the last 7-8 years, having started consultant life as an acute physician in Ninewells hospital. He remains a very active clinical consultant with virtually a full time commitment, which is important in his clinical leadership role.

Dougie began his leadership career as clinical lead for Angus and then Tayside Medicine for the Elderly and is currently a joint Associate Medical Director for Medicine. The key part of Dougie’s portfolio is having co-chaired the Tayside Unscheduled care board from it starting in late 2017.

Katherine Murray,
Head of Operations,
Ealing Community Partners / Integrated Care Service Line,
West London NHS Trust

Katherine is the Head of Operations for Ealing Community Partners, a partnership of providers working together in Ealing to deliver ‘out of hospital services’ including health, social care and third sector organisations. Katherine previously led integrated, community-based, intermediate care services in central London.

Dr Christopher Hilton,
West London NHS Trust,
Ealing Community Partners

Dr Christopher Hilton joined West London in 2013 as a Consultant in Liaison Psychiatry. He was named an HSJ “Rising Star” in January 2015.

The Trust provides comprehensive mental health, wellbeing and integrated community services to local populations, as well as specialist services accepting referrals from a regional and national catchment. Dr Hilton is now the organisation’s Clinical Director for Integrated Care Services and the Director of Business and Strategy. Dr Hilton established Home ward Ealing in 2015, a partnership led by West London with a range of other local providers providing integrated physical health, mental health and social care for 5000-7000 patients in the third largest and one of the most ethnically diverse of London’s 32 boroughs.Together with other partners, the Trust in 2016 launched a new Community Independence Service offering out of hospital physical care and rehabilitation to the residents of Inner London’s 3-borough area. In 2019, West London was awarded a £450m contract to lead the delivery of community and enhanced primary care services for ten years in Ealing, working with NHS partners, Ealing Council, voluntary and specialist provides under the banner of “Ealing Community Partners”. Dr Hilton was appointed as Clinical Director in anticipation of these services transferring to the Trust on 01 July 2019.

Dr Hilton’s professional interests include the integration of care, particularly ensuring mental health is embedded alongside physical care for patients with long term conditions, the problems associated with novel psychoactive substances, and the arts in health. Chris is an Honorary Senior Clinical Lecturer in the Faculty of Medicine, Imperial College London and a co-opted member of the Liaison Psychiatry Faculty of the Royal College of Psychiatrists He is an avid theatregoer and tweets as @drchrishilton and for @WLLiaisonPsych and @EalingPartners.

Wednesday 19th February, 2020, 12:00 PM (GMT)

Download Knowledge Resource 


Margaret Swindlehurst,
Isle of Man Department of Health and Social Care

Margaret is a Registered Nurse, District Nurse and Queens Nurse working for the Isle of Man Department of Health and Social Care. Margaret has a 39 year nursing career in a variety of roles including District Nurse, Transfer of Care Co-ordinator, Practice Development Facilitator and Adult Community Nursing Service Lead.

Margaret has successfully developed an Island wide wound formulary which is used across all areas of health and social care, and played a lead role in changing Isle of Man legislation to allow Non -medical prescribing to be implemented on the Island.

Margaret has been a member of the Integrated Care Project Team supporting the DHSC’s strategic objective to implement integrated care across the Isle of Man since June 2018

Paul Jackson

Paul has 30 years’ experience of working with dementia since qualifying as a Mental Health Nurse at York in 1987 and moving to the Isle of Man in 1990. After 20 years working as a Community Mental Health Nurse.

Paul became Manager of the Older Persons Mental Health Service in 2007.

Since April 2018 Paul has been a member of the Integrated Care Project Team supporting the DHSC’s strategic objective to implement integrated care across the Isle of Man.

Download Paul’s Presentation

Collin Adam,
Team Manager,
Arran Social Services

Collin has been a Social Worker with West Dumbarton and Social Worker and Team leader with South Lanarkshire and has been with North Ayrshire since 2015 as Team Manager. Collin’s background has mainly been in Children and Families until he took up a secondment to manage the Arran team in 2017 and has been there since

The Arran Social Work team is one of the few generic teams left in Scotland. The team cover Service Access, Children and Family, Adults and Older People’s services with one small team. The generic aspect of the work was an attraction to Collin in going to Arran but in particular he found the work in redesigning services to meet the challenges that Island life presents interesting and thought provoking.

Download Collin’s Presentation

Wednesday 22nd January, 2020, 12:00 PM (GMT)

Download Knowledge Resource

Due to interruptions during the live webinar Thomas and Ulrika’s  presentation has been rerecorded and is available to watch here! 


Albert Alonso MD PhD,
Senior Researcher at the Research and Innovation Directorate,
FCRB/Hospital Clinic Barcelona.

Degree in Medicine (UB, 1986); Doctor of Medicine (UB, 1992); Postgraduate in Information Systems Management and Organization (UPF, 1997). Past-chair of the International Foundation for Integrated Care (IFIC); member of the co-ordinators’ team EIP-AHA B3. Since 2000, he has worked on the definition, evaluation and implementation of new models for the provision of health services, with special emphasis on integrated care models, often using information technology. He has participated in numerous R & D projects funded by the EU around these topics, often as a member of the coordination team. Among the most recent ones, we can mention: HOMECARE, NEXES, INTEGRATE AND SIMPATHY project. Lecturer in undergraduate and postgraduate courses: Degree in Bioengineering (UB), Degree in Medicine (UPF); Master’s in Clinical Research (UB).

Download Albert’s Presentation

Ann Wales,
Programme Manager for Knowledge and Decision Support,
Scottish Government eHealth.

Ann’s strategic portfolio includes design, development and implementation of  a range of knowledge mobilisation and artificial intelligence solutions to support health and care priorities. This includes innovations built on knowledge-based expert systems and data-driven  AI. Prior to this, Ann was Programme Director for Knowledge Management in NHS Education for Scotland. Here she led development and delivery of the Knowledge Network as the national digital knowledge service for health and social care. She has developed national knowledge strategy for health and social care in Scotland and Republic of Ireland.

Download Ann’s Presentation

Thomas Kempen,
Clinical Pharmacist,

Thomas moved to Sweden in 2015 and became involved in the EU-funded project “Stimulating Innovation Management of Polypharmacy and Adherence in The Elderly” (SIMPATHY) which explored how healthcare management programmes can be implemented to improve medication safety and prevent patient harm by addressing the appropriate use of multiple medications. He currently works at an internal medicine ward at Uppsala University Hospital in Sweden where pharmacists work as an integrated part of the ward team to optimise the medication use in elderly patients. Next to his clinical work, he is a PhD candidate at the Department of Medical Sciences at Uppsala University. His research revolves around the MedBridge trial, which aims to study the effects of hospital-initiated comprehensive medication reviews, including active follow-up, on elderly patients’ healthcare utilisation.

Download Thomas and Ulrika’s Presentation

Ulrika Gillespie,
Deputy Chief Pharmacist,
Uppsala University Hospital

A researcher at Uppsala University, Ulrika is a Swedish pharmacist with an MSc in Clinical Pharmacy from University of Strathclyde in Scotland (1998-1999). Returning to Sweden in 2001 she has since been responsible for the development, implementation and evaluation of clinical pharmacy services in the Uppsala region. She has a long experience of working as a pharmacist in integrated health-care teams, primarily within internal medicine, at Uppsala University Hospital. Over the years, she has combined clinical work with teaching and pharmacy practice research at Uppsala University. She finished her PhD with the title “Effects of clinical pharmacists’ interventions – on drug-related hospitalisation and appropriateness of prescribing in elderly patients” in 2012. In 2014 she was involved in the successful application for the EU-funded project “Stimulating Innovation Management of Polypharmacy and Adherence in The Elderly” (SIMPATHY), and from 2015 she was the Swedish representative together with Thomas Kempen and Astrid Forsström.

In 2017, Ulrika became principal investigator for the MedBridge trial and since 2019 for the recently started IMPACT Care trial.

Download Thomas and Ulrika’s Presentation

Thursday 19th December, 2019, 12:00 PM (GMT)

Download Knowledge  Resource 

Speakers and Presentations:

Cristina Alonso,
Deputy coordinator of ADVANTAGE JA 
President of the Spanish Society of Geriatrics Medicine (SEMEG).

Cristina Alonso is a geriatrician, with more than fifteen years of clinical and research experience. She has specialized in Geriatrics at the University Hospital of Getafe (Madrid) where she has carried out most of her care activity. She has led the setting up of the Orthogeriatric Unit and the Falls and Fractures Clinic, awarded in 2013, as “Reference Site”, by the European Commission (EC). During these years she has also participated as researcher in national and international projects, obtaining her PhD about frailty at the Department of Preventive Medicine, Public Health and Microbiology (Universidad Autónoma de Madrid). She has appointed for two years as Healthy Aging Advisor at the Pan american Health Organization/World Health Organization (2017-2018).

Download Cristina Alonso’s Presentation 

Matthew Curl,
Technology Enabled Care Strategic Lead ,
Midlothian Health & Social Care Partnership.

Matthew began his career in 2007 as a Physiotherapist. He chose to specialise in Acute Medicine of the Elderly and in 2010 became Clinical Team Lead at the Royal Infirmary of Edinburgh. In 2014, motivated by the pressures facing Health and Social care and a firm belief in the power and potential of technology to support Health and Social Care Transformation, he re-skilled to specialise in strategic planning and operational delivery of Technology Enabled Care and Digital Transformation. In 2018 he graduated top of his class from The University of Edinburgh’s executive-level postgraduate Global eHealth MSc programme while working as a Technology Enabled Care Project Manager at Midlothian Health and Social Care Partnership (and growing his family!). Matthew recently completed a secondment to a national role at NHS National Services Scotland as Allied Health Professional Adviser working in the Public Health Intelligence division and is currently Technology Enabled Care Strategic Lead at Midlothian Health & Social Care Partnership.

Download Matthew Curl’s Presentation

Dr. Mohamed A. Salem
Higher Specialist Trainee 
Geriatric Medicine Board member/ treasurer
Geriatric Medicine Society of Malta
Coordinator – Frailty Working Group

Mohamed is a Maltese citizen. Graduated from Cairo University in Egypt and worked in the primary care in Malta, took part in a number of European programmes/initiatves as the European Platform of Rehabilitation and was trained as an auditor for the European quality in social services (EQUASS). Developed special interest in Geriatrics and joined the Medical training programme in Mater Dei – Malta in 2013 then the department of Geriatrics in 2016. Started working with the Advantage JA in 2018. Initiated the creation of the Maltese Frailty working group and became the secretary of the group in 2019. Mohamed became a board member/treasurer of the Malta geriatric medicine society in March 2019.

Download Dr. Mohamed A. Salem’s Presentation

Speakers and Presentations:

Holly Rankin-Smith National Lead,
Compassionate Communities,
Groundswell Project, Australia

Holly is the Compassionate Communities National lead for The GroundSwell Project in Australia and manages the National Compassionate Communities Forum across 8 community sites.

Holly brings over 10 years’ experience of community development work and has worked across Australia on projects addressing a range of social issues including; at-risk rural teenagers, isolation in elderly maritime communities and campaigning for justice for indigenous communities. Holly believes the arts are a key driver in generating sustainable social change and this forms the underlying approach to her work. She is excited to contribute to growing community capacity around end of life care in Australia. Holly has a background in digital comms, a Master’s degree in Development Studies and is also an authorised civil celebrant.

Download Holly’s Presentation

Wendy Smith,
Compassionate Isle of Man Lead

Wendy has been employed by Hospice since 1998 and was appointed as Compassionate Isle of Man Lead in August 2018. Formerly, as Day Service Manager, she was responsible for reconfiguring the service to include a Drop-in Day facility, adoption by Look Good Feel Better, an international charity which supports ladies who are coping with the visible side effects of cancer treatment. In addition to existing services, Wendy increased the psychosocial provision of care to those attending the drop-in facility. Previous roles include Vice Chair of The Association of Palliative Day Services, looking at the strategic development of services in line with current policy and development

Wendy is a member of the International Foundation for Integrated Care and Public Health Palliative Care International.

Download Wendy’s Presentation

Alison Bunce, Programme Lead,
Compassionate Inverclyde,
Ardgowan Hospice, Scotland.

Alison started work in Ardgowan Hospice when it originally opened in December 1989 as a staff nurse on night duty. Since that time Alison has worked in all aspects of Palliative Care including In Patient Unit, Day Hospice, Community and Acute services. Alison currently leads Compassionate Inverclyde – an award winning and inspirational social movement that is helping to transform attitudes and everyday practices around loneliness, social isolation, death and bereavement across Inverclyde.

Naomi Hasson, Project Lead,
Compassionate Communities Getxo,
Getxo Zurekin.

Naomi’s first contact with palliative care was in Guatemala in the 1990´s as a newly qualified nurse. Since then she has worked in different areas both employed and voluntary. In St Josephs Hospice as a staff nurse and in Macmillan as a volunteer and has been involved in creating and implementing a hospice at home Project in an area of Northern Spain. She currently lives in the Basque Country and is the Project Lead for the Compassionate Community in Getxo, Getxo Zurekin.

Download Naomi’s Presentation

Bonnie Tompkins,
Compassionate Communities,
National Lead.

Bonnie works at Pallium Canada and is a public health professional whose work mobilizes Compassionate Communities across Canada and focuses on the community and their role in supporting those experiencing serious illness, caregiving, dying, and grieving. Bonnie has led community-level initiatives across Canada and is an active contributor to Compassionate Communities work internationally. She is a council member of the Public Health Palliative Care Association and contributor to CancerandWork.ca. Her interest in palliative care developed through personal experiences as a caregiver to her late partner who died while completing her public health degree.

Download Bonnie’s Presentation


Mandy Cowden Project Manager

Mandy is a social worker with over twenty five experience in the statutory sector including a decade as a senior social worker in the Royal Victoria Hospital Belfast and more recently in the community sector.  Seven years ago Mandy moved to a social work role within the Mount Vernon community to help engage in community based conversations with older people, drawing on lived experiences, that eventually led to the innovative CLARE CIC being established. Creative Local Action Responses and Engagement (CLARE) has now been delivering person centred early intervention support to isolated older people in North Belfast for six years. Initially Mandy developed the community social worker role in the project but has been the Project Manager for the last three years. She describes herself as a positive disrupter and  is passionate about how social work can engage in community development and the need to design and collaborate across boundaries to make support systems accessible and meaningful to people who need them.

Download Mandy’s Presentation

Gemma Teal, Design Research Fellow

Gemma is a Design Research Fellow at The Glasgow School of Art, specialising in using creative design-led approaches to involve people in collaboratively exploring the future of health and wellbeing. She loves to travel, is obsessed with south east Asian food and enjoys running and hillwalking.

Download Gemma’s Presentation



In association with:   uws-logo    

Webinar Lead:


Professor Anne Hendry
Director of IFIC Scotland
Twitter Link@AnneIFICScot