IFIC Scotland Integrated Care Matters: Build Back Better Webinar Series 5

IFIC Scotland Integrated Care Matters: Build Back Better Webinar Series 5


24/06/2020 - 16/06/2021    
All Day

Event Type

IFIC’s new report, Realising the true value of integrated care describes the steps we must take to create a radically different future beyond Covid-19. The report is a powerful call to reset our compass to a new reality based on solidarity and collaboration for population health. IFIC Scotland and partners will explore this new future in series 5 of their Integrated Care Matters webinars. Guest panelists, members of IFICs international Special Interest Groups, will share their experiences and insights and challenge us to design a better future that improves lives and opportunities for all. Each webinar will be accompanied by a topic resource with links to further information. All who register will receive links to the recordings and topic resources.
Join us @IFICInfo #IFICScotland for #IntegratedCareMatters5 as we prepare to #BuildBackBetter

Wednesday 16th June 15:30 PM BST

This month our webinar is brought to you in collaboration with IFIC’s Self Management & Co-production and Appropriate Polypharmacy & Adherence Special Interest Groups: Health Literacy and Realistic Medicine

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Mandy Andrew
Senior Associate
International Foundation for Integrated Care
Associate Director
Health and Social Care Alliance Scotland

Mandy is an Associate Director with the Health and Social Care Alliance Scotland, IFIC Senior Associate, experienced coach and Q network member. A registered nurse and senior manager specialising in change management and organisational development, with experience leading transformational change in both local and complex national organisations at home and abroad.  She works across public, private, voluntary, health and social care sectors. Mandy is passionate about workforce development through networks, co-production, collaborative learning and leadership.  Involving people with lived experience, carers and communities to ensure their experiences shapes new ways of working.

Alpana Mair
Head of Effective Prescribing and Therapeutics,
Scottish Government

Alpana is head of effective prescribing and therapeutics & previously Deputy Chief Pharmacist for Scotland. EU project coordinator for SIMPATHY, EIP AHA A1 action group coordinator for polypharmacy and prescription, and WHO lead for Polypharmacy for the Third Patient Safety Challenge, National Scottish lead for polypharmacy and Patient Safety Quality and Scottish Quality and Improvement Fellow

Download Alpana’s Presentation


Claire Hurlin
Strategic Head of Community and Chronic Conditions Management in Hywel Dda University Health Board

Claire is the Strategic Head of Community and Chronic Conditions Management in Hywel Dda University Health Board responsible for the strategic implementation of the Chronic Conditions Programme and leads and co-ordinates a range of activities that promote excellence in chronic conditions management practice through utilisation of evidence and research.

At a national level Claire represents the Health Board on the Respiratory Health Implementation Group and is the Lead for the Home Oxygen Subgroup. Attends the All Wales Diabetes Implementation Group on behalf of the health board and has worked to develop education for people living with Diabetes, in particular Type 2 Diabetes.  At an international level Claire is a moderator for the International Foundation for Integrated Cares Self-Management Coproduction Special Interest Group.

Download Claire’s Presentation

Rhona Millar
Senior Development Officer,
Self Management and Co-Production Hub,
Health and Social Care Alliance Scotland

Rhona leads the Self Management programme at the ALLIANCE and works towards embedding self management based approaches in health and social care by identifying, sharing and increasing learning around self management. Rhona is responsible for managing the Self Management Network Scotland and it’s 800 plus members, one of the key drivers for the Self Management programme to share learning.

Download Rhona’s Presentation

Jonathan Reid
Sensory Coordinator,
Health and Social Care Alliance Scotland (the ALLIANCE)

Jonathan is the coordinator for the newly formed Scottish Sensory Hub and for the Scottish Government’s See Hear Strategy based at the ALLIANCE. In addition, Jonathon is the coordinator for the Nordic Councils Cognition network in relation to Deafblindness.

He has worked in the field of Sensory Loss and Communication for over 20 years and alongside his national duties often speaks internationally on the subjects of congenital deafblindness, communication, creativity and identification. He completed his MSc in special pedagogy with congenital deafblindness from the University of Groningen in the Netherlands in 2014.

Download Jonathan’s Presentation

Wednesday 14th April 15:30 PM GMT

This month our webinar is brought to you in collaboration with IFICs Special Interest Group on Social leadership, collective action, and kindness.

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Download Opening Slides


Mandy Andrew
Senior Associate
International Foundation for Integrated Care
Associate Director
Health and Social Care Alliance Scotland

Alison Bunce
Lead Compassionate Inverclyde Programme
Lead Compassionate Communities SIG


Alan Stevenson
Interim CEO
Volunteer Scotland
Alan has worked in senior management positions with Volunteer Scotland for almost 8 years and has recently taken on the role of CEO (interim).  Alan’s experience and leadership supported the development of Volunteer Scotland’s IT and Communications team and the development and delivery of new websites, and implementing a CRM system. Alan regularly represents and shares Volunteer Scotland’s experiences at national conferences and cross sector events.

Alan has over 20 years of experience as a management consultant and management educator, retaining a strong interest in market research including being a member of the Market Research Society. Alan is currently a visiting lecturer at Glasgow Caledonian University and an academic supervisor with the University of Strathclyde.
Download Alan’s Presentation

Calum Irving
Head of Third Sector Unit
Scottish Government

Calum was appointed as Head of the Third Sector Unit for Scottish Government in September 2019. He is responsible for a team which invests in and develops policy to support social enterprise, volunteering, charities and a strengthened role for the third sector in contributing to the National Performance Framework outcomes.  Prior to Scottish Government Calum has worked in a range of third sector organisations and most recently as Director of See Me, Scotland’s mental health anti-stigma programme. Calum has spent 20 years working across a wide range of third sector organisations and programmes often with a strong change or mission focus.

Penny Halliday
Health& Wellbeing Partnership
Compassionate Communities
Dumfries and Galloway

Penny was a Lecturer for 18 years one of the subjects she taught was HNC Working in Communities.  Penny left teaching and founded a local grassroots family support service for families affected by substance use, in particular, Kinship Carers.  This led to national work where she became Vice-Chair and Chair of the Scottish Network for Families Affected by Drugs, now better known as, Scottish Families Affected by Drugs and Alcohol. Penny won the Sheila Mc Kechnie Award for Health and Social Care and was voted Wigtownshire Woman of the Year.

Since 2010 Penny has been Vice-Chair of Dumfries and Galloway NHS, Vice-Chair and Chair of the IJB. Passionate about working with local communities on a voluntary basis and developed a Telephone Befriending service on a purely voluntary basis called A Listening Ear at the beginning of lockdown last year which has gone from strength to strength. Penny is now working with the local Health and Wellbeing Partnership to develop Compassionate Wigtownshire post-Covid 19 and giving talks on Co-production working with Governance International and the Health and Social Care Alliance Scotland.
Download Penny’s Presentation
Dr Stephen Ginsborg
GroundSwell Project
New South Wales

Stephen is a General Practitioner working on the Northern Beaches of Sydney for over 40 years.

Stephen is a Board Member of Sydney North Primary Health Network . He also sits on the Boards of Community Care Northern Beaches (CCNB) , Council on the Ageing NSW,  and Kamaroi Rudolf Steiner School.

His interests include Mental Health, Elder, Palliative and Intergenerational Care. He is committed to developing strategies that assist community, GP’s and other health care professionals to offer compassionate care options for people – in a manner and place of their choice.

He liaises with and learns from his local Aboriginal and Torres Strait Islander community and works with remote Aboriginal Medical Services.

For many years he has been working with Groundswell to bring the Compassionate Communities model of care to Australia.

Watch Stephen’s Presentation

Jessie Williams
GroundSwell Project
New South Wales

Jessie is responsible for driving the growth and partnerships for social impact around end of life and supports the delivery of all our major projects and programs. She has been with GroundSwell since 2012 in various roles and now as CEO.

After losing her first born son in 2006, she experienced post traumatic growth thanks to her community. Her passion with the GroundSwell Project keeps her up at night and she invites everyone to be a part of the collective change around death and dying in Australia
Watch Jessie’s Presentation

Bonnie Tompkins
Compassionate Communities National Lead

Bonnie works at Pallium Canada and is a public health professional whose work mobilizes Compassionate Communities across Canada and focuses on the community and their role in supporting those experiencing serious illness, caregiving, dying, and grieving. Bonnie has led community-level initiatives across Canada and is an active contributor to Compassionate Communities work internationally. She is a council member of the Public Health Palliative Care Association and contributor to CancerandWork.ca. Her interest in palliative care developed through personal experiences as a caregiver to her late partner who died while completing her public health degree.

Download Bonnie’s Presentation

Wednesday 10th March 15:30 PM GMT

This month our webinar is brought to you in collaboration with IFICs Special Interest Group on Intermediate Care: Integrated, Local and Personal

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Professor Anne Hendry
Anne is Senior Associate with the International Foundation for Integrated Care and Director for IFICs hub in Scotland.  She is deputy honorary secretary for the British Geriatrics Society and was clinical lead for Reshaping Care for Older People and integrated care programmes in Scotland.


Marie Hayes

Marie  is the British Red Cross Scotland Director with responsibility for  Independent Living and Crisis Response. She has been with the Red Cross for 10 years. Marie has a social work background and  prior to her current role has a career in health and social work with key focus around child care and addictions.

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Catherine Sheeran

Catherine is the Head of Service for Acute Care at Home and Intermediate Care in the Southern Health and Social Care Trust in Northern Ireland. She manages a number of multi-disciplinary services including Acute Care at Home, Intermediate Care, Older Persons Assessment Units and Rapid Access clinics. She is committed to quality improvement and is focussed on providing care for the frail person based on their individual needs rather than based on systems and structures.

Download Catherine’s Presentation

Tamsyn Anderson

Tamsyn has been Interim Joint Medical Director for Cornwall Partnership NHS Foundation Trust since December 2019. Prior to this she was GP Partner at Newquay Health Centre.  Her medical leadership experience spans roles within her General Practice, locality, NHS Kernow Clinical Commissioning Group, the Governing Body for Newquay and North Cornwall, and Director of Primary Care.

Download Tamsyn and Sue’s Presentation

Sue Greenwood MBE

Sue is a Queen’s Nurse and has been a Modern Matron for over 7 years. She currently works at Camborne Redruth Community Hospital for Cornwall Partnership NHS Foundation Trust. Previous roles include Dementia Lead Named Nurse for Safeguarding Children and Specialist Community Public Health Practitioner. She is a Research Fellow with Cornwall Partnership NHS Foundation Trust and has special Interests in Frailty, Cultural change and organisational leadership and development, Integration and Placed Based Care.

Download Tamsyn and Sue’s Presentation

Marthe Ribbink

Marthe is a PhD candidate at the department of Geriatrics at the Amsterdam UMC – location AMC. She graduated from the University of Amsterdam- AMC medical school in 2018 and has since started a as a PhD student in the field of Acute Geriatric Care. Her PhD trajectory focusses mainly on the evaluation of the Acute Geriatric Community Hospital (AGCH), (WijkKliniek in Dutch). The AGCH is intermediate care facility which provides integrated geriatric care to older patients, as an alternative to hospital admission.

Download Marthe and Neus Presentation

Dr Neus Gual, MD, PhD

Neus is a geriatrician and holds a Master Degree on Geriatric
Psychiatry (UAB). She is currently serving as an attendee in the
geriatric rehabilitation department of PSPV.

Dr Gual is also a member of the research group “Research on Aging,
and Frailty and Transitions in Barcelona” (Re-FIT Bcn), led by
Professor Marco Inzitari.

Her expertise is on subacute and rehabilitation care of older people,
carrying out most of her research in delirium, frailty and person centered care.

Download Marthe and Neus Presentation


Professor Anne Hendry
Anne is Senior Associate with the International Foundation for Integrated Care and Director for IFICs hub in Scotland.  She is deputy honorary secretary for the British Geriatrics Society and was clinical lead for Reshaping Care for Older People and integrated care programmes in Scotland.


Diana Findley
Scottish Older People’s Assembly (SOPA)

Read Diana’s interview here where she gives some insight into her involvement with the Assembly and how she has helped her community become more age-friendly.


Judith Sixsmith
Professor of Health-Related Research, University of Dundee, UK.

Judith’s research interests lie in the areas of health and wellbeing where she explores the ways in which people, particularly older people, living in disadvantaged communities experience processes of marginalisation within existing health, social and cultural systems. She has substantial experience in directing research in the area of health and ageing. Her current research includes projects on placemaking with older people, including issues of age friendly cities and communities, ageing and technology, intergenerational design, housing for cultural and religious minorities and ageing-well-in-the-right-place. An expert in qualitative methodologies, Judith prioritises the involvement of participants in the design, implementation, interpretation and dissemination phases of her research, including co-researchers from highly marginalised groups such as asylum seekers, refugees and older frail people within qualitative frameworks. Judith has also conducted survey and questionnaire studies, again reaching seldom heard groups. She has published widely in the fields of ageing, health and community/environmental psychology, alongside publications concerning the use of visual methodologies and participatory processes.

Download Judith’s Presentation

Beth Mitchell
Active Ageing Lead, GreaterSport in partnership with Greater Manchester Moving

Beth leads on the age well priority as part of the collaboration with the GM Ageing hub and the wider eco-system to make active ageing a central pillar within the Greater Manchester Ageing agenda. Her aim is to continue to support and develop on the established Greater Manchester age friendly city-region status, enabling better health, wellbeing and independence for older people.

Download Beth’s Presentation

Janette Barrie
Founder member, Dementia Friendly Aberfeldy

Janette was Nurse Consultant for Long Term Conditions in Lanarkshire, and National Clinical Lead (Nursing) for Anticipatory Care Planning with Healthcare Improvement Scotland.  Now retired, she coordinates IFICs Ageing and Frailty special interest group and supports the Frailty Matters project led by the University of the West of Scotland. Janette is a founder member of Dementia Friendly Aberfeldy and volunteers as a Community First Responder with the Scottish Ambulance Service in Highland Perthshire

Download Janette’s Presentation

Mrs Claudia Fló
Coordinator, Health of Older Persons,
Health Secretariat, Sao Paulo, Brasil.

Claudia leads on Amigos do Idosos – a state wide multi-sector project to promote age friendly communities and services. Throughout 2019 she supported IFIC Scotland and colleagues from State and Regional Health teams in the delivery of the Transforming Together system strengthening project.

Download Claudia’s Presentation

Dr Natalia Pace
Active Ageing program, Buenos Aires, Argentina.

Natalia, a Family physician with a community focus, is based in Buenos Aires and collaborates with the Dalla Lana School of Public Health, University of Toronto, on an international project that seeks to apply a Salutogenesis framework to transform health systems. She coordinates an Active Ageing program led by the Hospital Italiano, Buenos Aires. This involves community health asset mapping and “Tejiendo la Red” as examples of interventions to promote opportunities for social participation by older adults and encourage social prescribing by staff working in healthcare institutions.

Download Natalia’s Presentation


Anita Wahl
Clinical Nurse Specialist (CNS),
Fraser Health Long-Term Care, B.C.  Canada.

With a host of qualifications in Nursing, Psychiatric Nursing, Gerontology and Dementia Practice, and over 30 years of clinical experience, Anita remains passionate about the care of older adults with mental illness/dementia. She has worked in the field of long term care since 2005 and has been a Clinical Nurse Specialist (CNS) in Fraser Health Long-Term Care (LTC) since 2011. She combines clinical practice with system design and evaluation, and is Clinical lead for Behavioural Support Transition Neighbourhoods (BSTN), dementia care and complex care for older adult mental health. Recently her role has extended to supporting COVID-19 pandemic.

Download Anita’s Presentation

Wednesday 9th December 16:00 PM GMT


Professor Anne Hendry
Anne is Senior Associate with the International Foundation for Integrated Care and Director for IFICs hub in Scotland.  She is deputy honorary secretary for the British Geriatrics Society and was clinical lead for Reshaping Care for Older People and integrated care programmes in Scotland.


Dr. Helen Tucker
President, Community Hospitals Association 


Miss Kathleen McGuire
Clinical Lead Health & Transformation (Scotland, Ireland & Wales) Strata Health UKLead Nurse, Scottish Borders Health & Social Care Partnership

Kathleen has an extensive 33 years background in the NHS, specialising in Digital Transformation of Health and the redesign and management of Older People Services. Working across all sectors of health and social care she played a lead national role in the strategic development and roll out of Technology Enabled Care, development of Community/Virtual Wards, Anticipatory Care Planning, Integrated Intermediate Care and Single Points of Access.
In 2020 she joined Strata Health UK as Clinical Director and Lead for Transformation providing leadership, direction and support to partners implementing digital pathways and clinical service redesign. She also has a lead nurse role in Scottish Borders, driving forward strategic relationship and engagement with care homes, bed based commissioning and more recently the commissioning and modelling of a new older people’s care village development.

Charlotte Hamer
Service Manager – Single Point of Discharge (SPoD)

Charlotte is the Service Manager for the Fylde Coast’s Single Point of Discharge & Home First Team. She is a Physiotherapist by background with 10 years’ experience in rehabilitation, discharge planning, patient flow and service improvement. She is passionate about interdisciplinary working and creating a seamless transition and quality experience for patients along the hospital to home pathway.

Dr. William Lumb 
Clinical Director Integrated Community Services and Clinical Lead East Integrated Care Community, Bay Health & Care Partners.
Joint Chief Clinical Information Officer (Integration) NHS Morecambe Bay CCG
Clinical Director Western Dales Primary Care Network 
GP & Senior Partner Sedbergh Medical Practice

William for the past year has been Clinical Director of Integrated Community Services in Morecambe Bay with 900 staff (£30M budget) providing a broad range of clinical, nursing and therapy services over 1000 square miles to 350000 patients. He retains a CCIO role locally leading the patient flow (integration) agenda within the Integrated Care Partnership (ICP), delivering one of the few NHS Digital Level 3 record sharing localities and has developed one of the more comprehensive health & care enterprise architectures in the UK. In recognition of his contribution to clinical informatics in the UK he was elected in 2018 as a founding Fellow of the Faculty of Clinical Informatics. Additionally William has led (for the past 3 years) a successful Integrated Care Community (and has been recently appointed as Clinical Director of the associated PCN), whilst remaining clinically active as a GP, senior partner and responsible officer at Sedbergh Medical Practice (CQC rated Good) in the Yorkshire Dales.

Professor Martin J Vernon
Consultant Geriatrician and Clinical Director Integration, Tameside Integrated Care NHS Foundation Trust. 

Martin trained as a Geriatrician and General Internal Physician in the North West and London and is a Senior Clinical Advisor in both Greater Manchester and London. He has a MA in Medical Ethics and Law from King’s College London teaches these subjects at Salford University and was appointed as Visiting Professor at the University of Chester in 2016.  Between 2016 and 2019 he was the National Clinical Director for Older People at NHS England and Improvement. He has led multiple national workstreams including development of the 2019 NHS Long Term Plan Ageing Well Programme.

Sonia Borthwick
Clinical Service Manager for Community Services.   
Sonia joined NHS Borders 3 years ago after a successful career in Financial Services, managing Transformational Change.   Delighted to have the responsibility for managing and enhancing the Intermediate Care Pathways.  
Having successfully set up and expanded a Hospital to Home service, she is excited to continue developing this further, implementing a Discharge to Assess Model and Trusted Assessment Scheme.


Mandy Andrew
IFIC Senior Associate;
Associate Director, the Health and Social Care Alliance Scotland
Mandy has experience as an innovator and change and improvement agent in health and social care across public, private and voluntary sectors.

Rhona Millar
Senior Development Officer,
Health and Social Care Alliance Scotland
Rhona leads the Self Management programme at the ALLIANCE and works towards embedding self-management based approaches in health and social care by identifying, sharing and increasing learning around self-management. Rhona is responsible for managing the Self Management Network Scotland and it’s 800 plus members, one of the key drivers for the Self Management programme to share learning.
Download Rhona’s opening Presentation


Claire Hurlin
Strategic Head Chronic Conditions Management
PennaethStrategol Rheoli Cyflyrau Cronig a Chronig
 Claire is currently the Strategic Head of Community and Chronic Conditions Management in Hywel Dda University Health Board responsible for the strategic implementation of the Chronic Conditions Programme and leads and co-ordinates a range of activities that promote excellence in chronic conditions management practice through utilization of evidence and research. At a national level she attends on behalf of the Health Board the Respiratory Health Implementation Group and is the Lead for the Home Oxygen Sub group. Attends the All Wales Diabetes Implementation Group on behalf of the health board and has worked to develop education for people living with Diabetes, in particular Type 2 Diabetes.
At an international level, Claire is a moderator for the International Foundation for Integrated Cares Self-Management Coproduction Special Interest Group.
Download Claire’s Presentation

Roseanne Logan
Community Links Manager
Roseann joined the ALLIANCE in February 2014 as the Community Links Manager with the Links Worker Programme, a highly innovative and unique programme that aims to support people to live well through strengthening links between primary care and community resources.
Roseann has always had a passion for working with people and especially within the field of mental health and qualified as a mental health nurse in the early 90’s. Since then she has worked within different Third Sector organisations in a variety of management roles setting up new and innovative services within a challenging and changing Social Care environment.
Away from work Roseann loves spending time with her family and 2 dogs going for long walks in their local park.
Download Roseanne’s Presentation

Lorraine Closs
Professor, School of Health and Community Services,
Social Service Worker Program,
Durham College, Oshawa, Canada
Lorraine Closs has been a Durham College professor in the School of Health and Community Services since 2013. Prior to that she worked for 20 years providing services in the field of social work with the last eight years in senior management positions. Her experience in managing community partnerships includes responsibility for the operation of several programs including a youth residential program and a family health team. More recently, as faculty advisor in the Enactus program at DC for 3 years, she was responsible for inspiring students to create and leverage community partnerships to realize their entrepreneurial and social innovation project goals. From 2018 to 2020 she was the principal investigator of a Social Sciences and Humanities Research Council of Canada (SSHRC) funded research project entitled: Co-Design of a youth-led housing hub: Developing a unique and scalable housing model for youth living on their own in Durham. In May 2020 Lorraine was awarded further SSHRC funding for a 3-year research project entitled: Building Bridges Together: Co-production of Financial Empowerment Strategies for People Experiencing Low Income.
Download Lorraine’s Presentation

Stuart Muirhead
Head of Delivery,
Iriss, Glasgow, Scotland
Dr Muirhead is Head of Delivery at Iriss, an organisation that supports the social services workforce in Scotland. He oversees all project activity within the organisation. For the past six years, he has led a number of research projects in health and social care around areas such as mental health and well-being, supervision, practitioner research and evaluating impact and outcomes. Through these projects he has experience of using methods of co-production, enquiry-based and dialogic processes and strengths-based approaches. He has worked with statutory, third and independent organisations, predominantly examining using evidence in practice and exploring ways in which new and emerging knowledge can be used to make a difference to service delivery.
He has worked in a wide range of policy, academic and research settings since completing his PhD at the University of Dundee in 2009, including at the Office of the Chief Researcher within the Scottish Government, and as a Research Associate at the University of Sheffield.

Lara Murray
Self Management Fund Manager,
Health and Social Care Alliance Scotland
Lara oversees the strategic development and ongoing evaluation of the Self Management Fund, working with appropriate partners across health and social care and the third sector to promote the learning stimulated by the investment from the fund. Lara is also responsible for supporting organisations to submit high quality applications with measurable impact then maintaining a productive relationship with funded organisations, providing support and guidance where required.
Prior to this, Lara worked as a Community Links Practitioner in the North East of Glasgow and at NHS Education for Scotland implementing electronic library services for social services workers.
Download Lara’s Presentation


Anne Mills
CEO Hospice Isle of Man
Director Scholl Academic Centre
Anne Mills is CEO of Hospice Isle of Man, with support from IFIC Scotland and is the Special interest lead for Palliative and End of Life Care

Panelists and Presentations:

The Role of Carers to Support People in Community Settings

Professor Gunn Grande, BA (hons), MPhil, PhD
Gunn Grande is Professor of Palliative Care at the Division of Nursing, Midwifery & Social Work, University of Manchester, UK. She has been working within cancer and palliative care research for over 25 years, with main interests including access to palliative care and how to support care at home. Her recent research has particularly focused on the support needs of family carers when caring for someone at home towards the end of life. This includes work on the development and testing of a Carer Support Needs Assessment Tool (CSNAT) intervention and investigation into the scale and impact of carers’ contributions to end of life care.
Download Prof. Gunn’s Presentation

The Impact of ‘Forced Innovation’ During COVID-19 on Fatigue & Breathlessness (FAB) Follow-On Sessions

Alison Christian, Physiotherapist
Alison trained as a physiotherapist 30 years ago in Glasgow and has worked at Hospice Isle of Man for 19 years as a Specialist Palliative Care Physiotherapist. She has a special interest in working with patients who report breathlessness and fatigue and was integral in the development of a service designed to address these symptoms known as the FAB programme. The rehabilitation team evaluate the service regularly and adapt the content on the basis of the results. In 2019, Alison was central to the development of a new hospice initiative for patients experiencing breathlessness called Singing for Lung Health.
Download Alison’s Presentation
Watch FAB follow on session Video

Volunteer Impact at the Circle of Care

Lisa Rae BSW, RSW
Lisa is a trained social worker and has worked in the nonprofit sector for over 25 years with at least 20 of these years working closely with volunteers. Presently, Lisa is the Director of Volunteer, Intake and MOW Services at Circle of Care, Sinai Health Systems. Lisa was the recipient of the June Callwood Award for Excellence in Volunteer Management in the award’s inaugural year. She is also an instructor at Humber College, teaching the Foundations in Volunteer Management course. As a volunteer, Lisa has been active with many community agencies and is the Past President of PAVRO (Professional Association of Volunteer Leaders Ontario. She received the Golden Jubilee Medal for her volunteerism with Girl Guides of Canada.
Download Lisa’s Presentation

Hospice UK Supporting Hospice Influenced Care during COVID-19

Dr Max Watson
Max is a Palliative Care Doctor from Hospice UK in London and Belfast with a passion for generalist palliative care education and research, using innovative technology to create communities of practice to improve end of life care in underserved communities. Influenced by experience of working in rural Nepal for eight years Max has developed a range of educational programmes and handbooks, including the Oxford Handbook of Palliative Care with the goal of “democratizing” specialist knowledge. Since 2002 these programmes have been completed by more than 20,000 Doctors and Nurses in the UK, Nepal and India. As Director of Project ECHO with Hospice UK Max is leading the spread of ECHO methodology across the UK with more than 80 networks now established in a wide range of clinical and non-clinical areas from prison health care to practice based pharmacy, care homes to GP support.
Watch Dr. Max’s Presentation


Professor Anne Hendry
Anne is Senior Associate with the International Foundation for Integrated Care and Director for IFICs hub in Scotland.  She is deputy honorary secretary for the British Geriatrics Society and was clinical lead for Reshaping Care for Older People and integrated care programmes in Scotland.

Rikke Iversholt 
Rikke is the Executive Director of the Institute for Research and Innovation in Social Services (Iriss), a not-for-profit organisation and knowledge partner for IFIC Scotland. Rikke has extensive experience of systems analysis, change management, and scaling new initiatives from pilot stage to implementation.  She has expertise in using data for social good through visualisation, analysis and shared problem resolution.


Dr Emma Miller
Emma is a registered Social Worker, with ten years experience of working in a frontline practitioner role before obtaining her PhD in Sociology in 2004. Since then she has worked between research, policy and practice on developing and embedding personal outcomes approaches in Scotland and internationally.Emma is currently a part time research associate at the University of Strathclyde in Glasgow and also works with a diverse range of organisations to help keep the focus on what matters to people.
Download Emma’s Presentation

Michelle Nelson (MA, PhD)
Michelle is a Scientist in the Collaboratory for Research and Innovation in the Lunenfeld-Tanenbaum Research Institute (Sinai Health System) and Assistant Professor in the Institute of Health Policy, Management and Evaluation at the University of Toronto.  In her academic roles, she leads international research on transitions from hospital to home, community reintegration post stroke and the role of voluntary sector organizations in integrated care. She was elected to the World Stroke Organization board of directors, sits on a stroke rehabilitation interventions committee of the WHO and is the inaugural Chief Knowledge and Innovation Officer (After Stroke) for March of Dimes Canada. She leads IFICs volunteers and voluntary sector special interest group.
Download Michelle’s Presentation

Prof Marco Inzitari
Marco is Director of Healthcare Research and Teaching in Parc Sanitari Pere Virgili Hospital, a large intermediate care hospital in Barcelona. He is Associate Professor of Medicine, Universitat Autonoma de Barcelona, and President of the Catalan Society of Geriatrics and Gerontology. His interests include frailty, person centred care, healthcare technology, e-Health and prevention.
Download Marco’s Presentation

Prof Dawn Skelton
Dawn is an exercise physiologist and Professor in Ageing and Health at Glasgow Caledonian University. She Chaired the Royal Osteoporosis Society’s Statement on Exercise and Osteoporosis (2018) and the Older People panel for the UK’s update of the Physical Activity for Health Guidelines. She publishes extensively on falls prevention and exercise in older people, is an internationally renowned keynote speaker and Director of Later Life Training Ltd, a not-for profit company, that trains health and fitness professionals to work with effective physical activity and exercise with frailer older people and stroke survivors. She received the British Geriatrics Society Marjory Warren Lifetime Achievement Award an honorary doctorate by Umea University and Honorary Fellowships from the UK Chartered Society of Physiotherapy and the Royal College of Physicians of Edinburgh.
Download Dawn’s Presentation

Prof Áine Carroll
Áine is Professor of Healthcare Integration and Improvement at University College Dublin and a Consultant in Rehabilitation Medicine at the National Rehabilitation Hospital in Dublin. She is co-Director of IFIC Ireland and a Senior Associate of IFIC. Prior to this, she was National Director of the Clinical Strategy and Programmes Division in the Health Services Executive and established the Integrated Care Programmes for older persons, chronic disease, children and patient flow. Áine is acknowledged Internationally for her expertise in large-scale change and implementation. An experienced Improvement advisor, she has provided advice, guidance and training on quality improvement and change to leaders of healthcare systems across the world. She is passionate about Person Centred Coordinated Care and Implementation Science.
Download Áine’s Presentation

Michelle Breed
Michelle is Head of Therapies and Podiatry at Department of Health and Social Care, Isle of Man Government. She has a Bachelor of Science in Physiotherapy from The University of Wolverhampton and has experience as Service Manager in both hospital and community care. Michelle is skilled in Operations Management, Orthopaedic Rehabilitation, Intermediate Care, Musculoskeletal Physiotherapy, Strategic Planning, and Change Management.
Down Michelle’s Presentation

Morag Hearty
Morag is a nurse who has been instrumental in setting up a number of integrated discharge and community rehabilitation teams. She now applies this extensive clinical experience to promote Technology Enabled Care (TEC). She is seconded part time to the National TEC team as Strategic Lead supporting Remote Health Pathways. This role includes the scale up of blood pressure monitoring and the procurement and implementation of a new national remote monitoring platform. In her local role as Programme Manager for Lanarkshire’s Technology Enabled Care Programme she leads the adoption of remote Health Monitoring, Video consultations and associated digital work streams across NHS Lanarkshire and two Health and Social Care Partnerships.
Download Morag’s Presentation

Dr Janet Bettger,
Duke University, US
As a health services researcher and implementation scientist, she designs and studies new models of care to prevent functional decline particularly after an injury or hospitalization for an acute event or surgery. She deeply values interdisciplinary team science and enjoys building networks of partners to spread and scale effective interventions.
Download Janet’s Presentation

Wednesday 24 June 16:00 PM BST

Download Knowledge Resource 

Jane Douglas,
Chief Executive,
Queens House, Kelso

Jane has been at Queen’s House in Kelso in the Scottish Borders for around three years and was appointed Chief Executive in April this year (2019). Queen’s House (Kelso) Ltd. is a registered charity and over the last two years it has grown to now have three homes and around 125 staff. It has one care home called Queen’s House with 32 residents, built in 2002. A care home aimed at supporting people living with dementia was opened in December 2018 called Murray House, with 18 rooms. We have another nine-room care home for people with physical disabilities and cognitive disabilities. We also have a resource centre, Place & Space where people living with dementia in the community can come together.

Professor Adam Gordon
Vice President, Academic Affairs
Clinical Associate Professor in Medicine of Older People, University of Nottingham.
His research interests are predominantly in how healthcare is delivered in care homes but he has also done work around peri-operative geriatrics and has recently begun to work in the field of sarcopenia as part of the Centre for Musculoskeletal Ageing Research at the University of Nottingham.  He maintains an active educational portfolio and played a key role in developing the UK and European recommended undergraduate curricula in geriatric medicine.  He is a firm believer in bringing more clinicians into research and in ensuring that healthcare professionals and patients understand the impact of research in the real world.

Dr Siobhán Kennelly
Siobhan, consultant geriatrician in Connolly Hospital & CHO9 and Clinical lead for the Connolly Hospital Memory Assessment and Support service. Honorary clinical senior lecturer, RCSI. National Clinical Advisory Group Lead for Older Persons HSE in 2019 and clinical lead on the Integrated Care Programme for Older Persons (ICPOP).

Dr. Akber Mithani
Dr Mithani is currently regional Medical Director for Fraser Health Long Term Care and Assisted Living Services and Clinical Associate Professor, Faculty of Medicine, The University of British Columbia. He has participated in over 30 peer-reviewed funded research projects, abstracts, book and journal publications.   Currently he supervises and teaches Family Practice RII residents and IMG Family Practice RII residents in their mandatory clinical geriatric rotation.
Dr. Mithani has been Director, Primary Care of the Elderly Research Group, Providence Health Care, Vancouver. He lectured extensively across the world in areas of Islamic Ethics and spirituality. Dr Mithani is founder of the Research Institute of Spirituality and Ethics, which provides support and advice to Muslims around end-of-life care and decision-making. He continues to participate in humanitarian work across the world in his capacity as a physician.

Dr Sean Ninan
Sean is a Consultant Geriatrician in Leeds Teaching Hospitals NHS Trust with a special interest in community geriatrics. Sean is also the dementia lead for the trust.

Naomi Hasson
Naomi is the Compassionate Getxo lead, Getxo Zurekin, Basque Country, Spain.
Naomi came first contact with palliative care was in Guatemala in the 1990´s as a newly qualified nurse. Since then she has worked in different areas, both employed and voluntary, including in St Joseph’s Hospice as a staff nurse, with Macmillan as a volunteer, and creating and implementing a hospice at home project in an area of Northern Spain.
She currently lives in the Basque Country where she leads Compassionate Getxo, Getxo Zurekin.

Dr Jenni Burton
Jenni Burton is a Clinical Lecturer in Academic Geriatric Medicine at the University of Glasgow. Her clinical specialist training is based within Glasgow Royal Infirmary. Alongside this, Jenni is working on using care home data to improve understanding of pathways into care and the needs of the care home population. Her aim is to improve the evidence-based organisation of care for older people through data-informed research.

Claire Bader
Claire was seconded to the Care Home and Rapid Response Team as one of the senior nurses in the team. She is an NMC registered adult nurse with Masters in Advanced Nursing Studies. She rejoined the Isle of Man DHSC in November 2018 taking up the role of Senior Healthcare Public Health Practitioner in the Public Health Directorate. Since qualifying she has spent nearly 20 years based overseas gaining wide experience of healthcare in humanitarian and emergency contexts, particularly from working in large scale cholera and ebola responses. She has a passion for ensuring quality health services for vulnerable people, using evidence to build on innovative practices as a means of tackling complex health issues.
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Oliver Radford
Oliver Radford has been the General Manager for Integrated Community Care for the Isle of Man Department of Health & Social Care since 1st May 2020, initially leading on community based Covid response projects as well as picking up the responsibility for delivery of the integrated care transformation programme. Prior to that he was General Manager for Unscheduled Care at Noble’s Hospital since January 2019, and before that he was Surgical Divisional Manager, commencing in post in April 2016.
Oliver has a first degree in Physiology, specialising in Neurophysiology (from the University of Leeds) and a MSc in Healthcare Informatics from the University of Manchester. He started his NHS career at Central Manchester University Hospitals in 2004 as a Clinical Risk Project Manager, implementing incident reporting and risk register systems at Manchester Royal Infirmary. Oliver was promoted to the post of Directorate Manager for Anaesthesia in 2007, which involved responsibility for provision of anaesthetic, pain management of pre-operative assessment services for the seven hospitals in the Central Manchester Hospitals group. Responsibility for the Critical Care Directorate was added onto Oliver’s portfolio in 2010, the main component of which was leading on the Critical Care redevelopment project which completed in 2014 with the delivery of a new 52 bedded Critical Care complex. In 2014, Oliver moved into a 12 months secondment as the Elective Transformation Lead for the Central Manchester Trust, focussing mainly on theatre planning and productivity, followed by a 12 month role as Directorate Manager for Head & Neck Services (ENT, Maxillofacial Surgery, Oral Surgery and Audiology). During his time within Head & Neck Surgery, Oliver successfully centralised the Head & Neck Cancer Services from Christie and North Manchester General Hospitals into a single unit, and, to accommodate the increased workload, led on the commissioning of the new Manchester Head & Neck Centre.
Download Claire and Oliver’s presentation!

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