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17/09/2018 - 21/09/2018    
All Day

Event Type

This International Study Tour, which is part of the Integrated Care Academy© programme, offers an individually tailored week-long programme of presentations and site visits that will provide valuable insight into the US Department of Veterans Affairs (VA) Veterans Health Administration (VHA) health system. The programme will provide exposure to various examples of where healthcare is being provided in an integrated way through the best use of technology.

The study tour will be hosted by the VA Midwest Health Care Network, also known as Veterans Integrated Service Network (VISN 23), encompassing health and social care the VISN serves more than 440,000 enrolled Veterans. Health care services are delivered through an integrated system. The tour will include many of the services offered by VISN 23 and will be individually tailored. Comprehensive health care is provided through primary care, tertiary care and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care. The tour will examine the use of VA Connected Care which aims to improve the health of Veterans by providing technologies that expand clinical care beyond the traditional office visit. Mobile apps are developed for both Veterans and VA care teams, offering safe and secure mobile access to patient data, and providing more opportunities for Veterans to be active participants in their health care.

VA Connected Care underscores VA’s commitment to transforming the way care is delivered and to improve communications and health care coordination between Veterans and their care teams. VA recognizes that mobile health is emerging as an essential element of health care and is dedicated to providing the most up-to-date technologies to enhance patient experiences.

Key Objectives

  • Explore and understand the delivery of integrated care in the VA Healthcare system
  • Meet staff members and understand their roles and how their model of delivery supports patients and improves care coordination and communication
  • Discuss the impact of leadership and culture in delivering successful integrated care
  • Explore the use of digital health as an enabler for integrated care including: video consultations, home telehealth, Store and Forward (Diagnostic), Online portals, e-consultations, video learning
  • Learn how data is used and reported; how the team plan their day; how patients are supported to better self-manage; and what training is provided to staff to ensure success
  • Visit outpatient clinics, acute hospital sites including a worldclass Tele-Intensive Care Unit hare best practice and consider how to transfer learning to your own healthcare system


Nick Goodwin bw lo-res
Nick Goodwin
Co-founder and CEO,
International Foundation for Integrated Care (IFIC)

Nick was the co-Founder of the International Foundation for Integrated Care (IFIC) in October 2011 and became its first Chief Executive Officer in March 2013. Nick is also the Editor-in-Chief of IFIC’s open-access and impact rated scientific periodical the International Journal of Integrated Care. Nick holds a range of research, educational and consultation roles worldwide including working with the World Health Organization to support the development of its Global Strategy on People-Centred Integrated Health.

Nick has previously worked as a Senior Fellow at the King’s Fund (2007-2013) leading key work on integrated health and social care as well as a two-year Inquiry into the quality of care in English general practice. He has also worked as a Senior Lecturer at the London School of Hygiene and Tropical Medicine (2003-2007) where he directed MSc and DrPH courses and worked as a lead academic for the National Institute for Health Research commissioning key studies into the service delivery and organisation of health care.

Joanne Harding
Director of Transformation
Shropshire Doctors Cooperative Ltd

Joanne has worked in healthcare, largely in the NHS since 1983, initially working as a nurse with a passion for urgent care, acute medicine and cardiology. She has worked to continuously improve services for patients and staff. Her achievements include redesigning cardiology services, introducing nurse-led clinics, standardisation of care for cardiology and introduction of technology to support care from a distance. Joanne has worked in strategic management roles supporting large-scale transformation programmes both in commissioning and provider organisations and has maintained a clinical focus putting patients at the centre of service redesign.
Joanne has specific interests in “Digital Health” and manages the Partnership Exchange Programme between the Veterans Health Administration and Health & Social Care organisations across the UK and beyond, aiming to share best practice supporting Integrated care transformation and spread of digital health modalities between the USA and other organisations.

Requirements and Fees

[highlightbox]This International Study Tour is geared towards professionals, clinicians, managers and researchers from all relevant backgrounds, including medicine, economics, sociology, psychology, law, public health and social security institutions, with at least 5 years of experience in the field of integrated care. No limit on age or professional background applies.

Between 12-16 participants will be selected following an application process (motivation letter and CV). Group and team bookings are encouraged. The course language is English and a high proficiency (European level C1) is necessary. Participants will be expected to share knowledge and learnings from their own health system.

The fees are GBP £2,000. This includes course material, accommodation and all main meals during the tour but does not include flights.

For Further Information

EMAIL: Nick Goodwin or Joanne Harding[/highlightbox]

[ujicountdown id=”ific” expire=”2016/09/19 00:00″ hide=”true” url=”” subscr=””]

17-21 September 2018


Veterans Integrated Service Network (VISN) 23

Facilitated by:

Nick Goodwin bw lo-res

Nick Goodwin
Co-founder and CEO,
International Foundation for Integrated Care (IFIC)


Joanne Harding
Director of Transformation
Shropshire Doctors Cooperative Ltd











Viktoria Stein  
T: +44 7576 353 775
E: viktoriastein@integratedcarefoundation.org[/highlightbox]