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WCIC4 – 4th World Congress on Integrated Care, Wellington, New Zealand


Investing in our Future: Improving the Health of People and Communities

The International Foundation of Integrated Care (IFIC), in partnership with General Practice New Zealand (GPNZ), Health Quality and Safety Commission (HCQSC) and the Ministry of Health presented the 4th World Congress on Integrated Care “Investing in our Future: Improving the Health of People and Communities“. It took place in Wellington,New Zealand on the 23 to 25 November 2016.

The conference exchanged knowledge, experience and new ideas in the design and delivery of integrated health and social care.

Presentation’s and Video’s


Video’s of the presentations from the conference are now available to watch here.


Presentations from the conference are available to download here

Theme 1. Promoting the health of children and families

• Innovations, models and approaches to care that support early years development
• Tackling childhood obesity
• Taking a life-course approach
• Enabling equity and access
• Engaging children, families and communities

Theme 2. Engaging and empowering people and communities

• Participant co-design
• People-centred care
• Empowerment, engagement and involvement
• Rights and responsibilities

Theme 3. Re-orienting the model of care

• The benefit and challenges of the Whanau Ora approach
• Towards health care homes (medical homes) in local neighbourhoods
• Developing effective networks of care/health and social care partnerships
• Focusing on population health – supporting healthier communities
• Care management and predictive risk
• Working in multi-disciplinary teams / co-location
• Workforce redesign – the future workforce

Theme 4. Taking measures to improve quality

• Measures and indicators for integrated care that support quality improvement and performance management
• Outcome measurement
• Experience surveys – patient measures of integrated care
• Integrated care measurement frameworks
• Standards, accreditation and regulation
• Community development measures

Theme 5. Funding and incentives that promote health outcomes

• The business case for investing in public health promotion and ill-health prevention
• Economic incentives for investing in the future – social return on investment
• Alliancing for outcomes
• Commissioning and contracting – outcomes-based contracting and shared gain models, changing the DHB model of funding
• Health economics and integrated care – new models for evaluating benefits
• Results-based accountability
• Influencing the behaviours of clinicians through financial incentives


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Knowledge Partners

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Antonelli_Richard, Photo

Richard Antonelli
Medical Director of Integrated Care
Medical Director of Physician Relations and Outreach
Boston Children’s Hospital/ Harvard Medical School

Richard Antonelli, MD, MS is the Medical Director of Integrated Care at Boston Children’s Hospital and Assistant Professor of Pediatrics at Harvard Medical School. He began his research career by publishing data about the activities, outcomes and cost of care coordination services for children and youth with special health care needs and their families in primary care settings. Over the last decade , he has expanded this work to look at measuring care integration and care coordination activities and outcomes across systems of care, including community, subspecialty, primary care, and hospital-based settings. Since care coordination is so central to the effective transformation of the American health care system, Dr. Antonelli’s work has been used to inform both adult and pediatric health care delivery system development. In 2009, he co-authored Making Care Coordination a Critical Component of the Pediatric Health System: A Multidisciplinary Framework, supported by The Commonwealth Fund. It laid out a framework and potential measures for comprehensive, family-centered, multi-disciplinary care coordination. This work continues to inform system design, performance, financing, and evaluation methodologies.

Dr. Antonelli has extensive experience working at the national level and in many American states in re-designing systems of health care delivery, supporting the transformation of both primary and subspecialty care providers into integrated delivery models. In his current position as Medical Director of Integrated Care for the Boston Children’s Hospital enterprise, his efforts focus on developing methodologies, tools, procedures, and measures to evaluate care coordination and integration activities and outcomes. This includes linkages between families, youth, primary care providers, subspecialists, government agencies and community-based organizations.

He has been appointed to the Standing Committee on Care Coordination at the National Quality Forum (United States), where he also serves as the Child Health Subject Matter Expert on the Measure Applications Partnership Steering Committee. He has provided consultation on care coordination and integration methodologies and measures to multiple states in the US, to federal agencies, and to some international stakeholders. Most recently, his tools and training materials are being used across the United States for both adult and pediatric care delivery systems.

Dr. Antonelli is co-leader of the Innovation Academy of the Boston Combined Residency Program in Pediatrics. He has general pediatrics clinical responsibilities, with a strong focus on care integration for patients with complex needs at Boston Children’s Hospital where he teaches residents, students, and fellows. He also mentors students, residents, fellows, and junior faculty on child health quality and policy development.

Jocelyn Cornwell
Chief executive
The Point of Care Foundation

Jocelyn founded The Point of Care programme at The King’s Fund in 2007. She originally trained as a medical sociologist and ethnographer and is the author of “Hard-Earned Lives: accounts of health and illness from East London” (1984).

She has worked in academic research, as a senior manager in NHS community health services and in health regulation, first at the Audit Commission and then at the Commission for Health Improvement (CHI) where she was responsible for the design of clinical governance review methods.

Sally Merry
Cure Kids Duke Family Chair,
Child and Adolescent Mental Health
The Werry Centre

Professor Merry is a child and adolescent psychiatrist. She is the holds positions as the Cure Kids Duke Family Chair in Child and Adolescent Mental Health, the Head of the Department of Psychological Medicine at the University of Auckland and Director of the Werry Centre for Child and Adolescent Mental Health, University of Auckland.

Professor Merry’s main area of research interest is in the development and implementation of effective therapies in child and adolescent mental health. She has developed an effective computerised intervention for teenage depression called SPARX that won a World Summit Award for eHealth interventions, held under the auspices of the United Nations and was given one of the top ten awards for innovative technologies by Netexplo in Paris at the UNESCO headquarters in February 2013. The Prime Minister launched SPARX as a national e-therapy service in New Zealand in April 2014. Dr Merry has been involved in the development and implementation of other technology-based interventions, and in testing interventions for infants.

She has conducted a number of Cochrane Collaboration reviews and has been involved in the design and implementation of national surveys of the health and wellbeing of New Zealand adolescents. She was awarded an HRC grant to carry out a large trial to test a new modular delivery of evidence-based therapies in child and adolescent mental health services in collaboration with Prof John Weisz, Harvard University and has been funded by MBIE to develop and test a programme of behavioural intervention technologies for young people as part of the National Science Challenge, a Better Start E Tipu E Rea.

Dr Anne Hendry
Senior Fellow, Complexity and Chronicity
International Foundation for Integrated Care

Anne, a consultant geriatrician, stroke physician and Honorary Clinical Associate Professor at the University of Glasgow, has extensive experience of leading improvement in the quality of health and social care in Scotland. Since 2006 she has worked with the Scottish Government to develop and implement policy to improve care and support for older people and people with long term conditions. She represents Scotland in the European Innovation Partnership on Active and Healthy Ageing and in European Joint Actions on Chronic Disease and Frailty.

As a Senior Fellow with the International Foundation for Integrated Care, Anne supports knowledge exchange on person centred and integrated care and is Associate Editor for the International Journal for Integrated Care. Anne is also an Ambassador and Board member of the Health and Social Care ALLIANCE Academy and trustee for two national charities.

Dr. Viktoria Stein,
Head of Education and Training
International Foundation for Integrated Care(IFIC)

Dr Viktoria Stein, Senior Fellow in Integrated Care and Head of Education and Training, International Foundation for Integrated Care (IFIC) Dr. Viktoria Stein joined the International Foundation for Integrated Care in September 2015 as Senior Fellow in Integrated Care and Head of the Integrated Care Academy©. As such, she is responsible for the development of IFIC’s Education and Training programme, which provides a range of courses and tools to support knowledge transfer, skills development and technical know-how. Among the portfolio is the International Summer School on Integrated Care, webinar series and content provision for Master’s programmes around the world. The courses are relevant for students, researches and professionals alike and are adapted to the needs of partners, such as universities or local health boards, on demand. Viktoria holds a PhD in health economics and in her work focuses on health systems and their organization, specifically how to design contextualized integrated models of care and how to manage the change process towards such models.

She previously worked with the WHO Regional Office for Europe coordinating the development of the Framework for Action on Coordinated/Integrated Health Services Delivery, and supporting WHO Member States in reforming their health systems to better address the challenges of providing services for ageing populations and people with multi-morbidities.

Prior to joining WHO, she was a research assistant at the Medical University of Vienna, working on the development of Austrian national priorities regarding integrated care and a national integrated care programme for dementia patients and their caregivers, among other things. In 2009, she was the Scientific Programme Coordinator and Organiser of the 9th International Conference on Integrated Care in Vienna. Throughout her career, Viktoria had a strong interest and focus on education and training, teaching students and professionals around the world, as well as developing her own course programmes. Viktoria was a founding member of the Board of IFIC and is on the editorial board of the International Journal of Integrated Care. Moreover, she is the founding president of the Young Researchers in Health Network (YRIHN), which will be further developed under the auspices of IFIC.

Richard Hamblin,
Commission’s director,
Health quality evaluation
Health Quality and Safety New Zealand

Richard Hamblin is the Commission’s director, health quality evaluation. He prepares the New Zealand Atlas of Healthcare Variation, and develops quality and safety markers.

Prior to joining the Commission Richard was director of intelligence at the Care Quality Commission – the largest health and social care information department in the UK. He has previously worked for the Healthcare Commission, the Commission for Health Improvement and the King’s Fund in London, and is a former Harkness Fellow.

Cane_Lindsay, PhotoLindsay Cane
Chief Executive Officer
Royal Far West ‘Caring for Country Kids’

Lindsay Cane is an experienced Company Director and CEO. She brings with her a wealth of experience in leading, managing and inspiring organisational development and growth in the non-profit sector.

She has a solid background in physiotherapy and healthcare management with previous directorship roles that include The Australian Physiotherapy Association, The Asthma Foundation (NSW) and Netball Australia.

Chai Chuah
Director-General of Health and Chief Executive
Ministry of Health, NZ

Chai Chuah was appointed Director-General of Health in March 2015, after acting in the role for 16 months.

Originally from Malaysia, Chai studied Commerce at Canterbury University before commencing a career with PricewaterhouseCoopers in New Zealand and internationally.

He has been a prominent figure in the New Zealand health sector for 25 years, first with Canterbury DHB where he was Chief Financial Officer, Chief Operating Manager and acting Chief Executive, before spending over seven years as Chief Executive of Hutt Valley DHB.

He has been in national leadership roles with the Ministry of Health since 2010 when he became National Director of the National Health Board.
He has a passion for building a health system together with other partners, which is powered by the needs of the people it serves and which is prepared for rapid changes in technology and demographics.

He is focused on driving change in the way the health system works with other public services, communities and other non-public services partners to improve health outcomes, increase access to quality care, improve financial and clinical sustainability, and to develop a unified health system.

Carolyn Gullery
General Manager – Planning & Funding,
Canterbury DHB & West Coast DHB

Carolyn GulleryCarolyn has extensive experience in the health sector, particularly in the area of primary care. She has also worked with the Southern Regional Health Authority, Transitional Health Authority and the Health Funding Authority, with a focus on the primary, secondary and disability sectors.

Carolyn was a director of New Zealand’s drug governing body, Pharmac for two years and has also worked as a consultant within the health sector.

Prior to joining the Canterbury DHB Carolyn was the Chief Executive Officer of Partnership Health Canterbury Primary Health Organisation.

Hefford_Benedict, PhotoBenedict Hefford
Director of Primary Health and Community Services
Counties Manukau Health

Benedict Hefford is Director of Primary and Community Services at Counties Manukau Health, where he is also the executive lead for integrated care. He is responsible for both operational delivery and commissioning of health and care services to the 500,000 residents in South Auckland, New Zealand.

Benedict has 20 years’ healthcare experience encompassing strategic change roles in both NZ and the UK. He has led the development of integrated care services in both countries which reduced hospitalisations and residential care admissions.

Benedict holds an MSc in Public Services Policy & Management from King’s College London; a PG Dip in Health Services Management; and a BSW (Hons).

Hernan Montenegro
Health Systems Adviser,
WHO, Geneva

Hernan Montenegro is currently a Health Systems Adviser at the World Health Organization in Geneva, Switzerland. He holds a Medical Doctor degree from the University of Chile, a Specialist in Public Health degree from the University of Chile, and a Master in Public Health degree from the University of Johns Hopkins. Dr Montenegro’s areas of expertise are health services organization, management and delivery; health systems; health sector reform; strategic planning; and program formulation and evaluation.

Dr Hernan Montenegro is currently a Senior Health System Adviser at the World Health Organization (WHO) in Geneva, Switzerland, since 2012. He holds a Medical Doctor degree from the University of Chile, a Specialist in Public Health degree from the University of Chile, and a Master in Public Health degree from the University of Johns Hopkins. He also has two years of postgraduate training in General Surgery at the University of Chile’s Jose Joaquin Aguirre Hospital. At the beginning of his career, Dr. Montenegro served as a clinician providing primary care and emergency care services to low and middle-income population in Santiago, Chile.

From 1988 to 1995, he was a professor of public health at the School of Public Health of the University of Chile, where he lectured undergraduate students of the School of Medicine. From 1991 to 1995 he worked for the Chilean Ministry of Health, first as a Public Health Specialist, and later on, as the Head of the Health Sector Reform Project Coordination Unit. In 1996 he joined the World Bank where he became Senior Health Specialist for the Human Development Sector Management Unit, Latin America and Caribbean Region, in Washington D.C. While at the World Bank, he supervised and prepared health projects for Panama, Mexico and Brazil. In 2001 he joined PAHO/WHO as Regional Advisor on Hospital and Health Services Management, and later on from 2004 to 2007 he became Chief of the Health Services Organization Unit of PAHO/WHO in Washington, D.C., until he joined WHO Headquarters in 2012.

Dr Montenegro’s areas of expertise are health services organization and management, health systems, health sector reform, health policy, strategic planning, project/programme formulation and evaluation, and health situation analysis.

Gabriel Makhlouf
Secretary and Chief Executive,
The Treasury Department,
New Zealand

Gabriel Makhlouf is the Treasury Secretary and Chief Executive. He is the Government’s chief economic and financial adviser, and leads the Treasury’s work to help raise living standards for New Zealanders through a stable, growing economy, and a high performing public service.

Gabriel’s career was previously in the UK civil service where his responsibilities ranged from policy development on domestic and international tax and welfare policy issues through to large-scale, customer-focused, operational delivery. He was Chair of the world’s main tax rule-making body – the Committee on Fiscal Affairs – at the OECD in Paris between 2000-2004 and was also responsible for the UK’s Government Banking Service. He led the UK team that negotiated the current US/UK double tax treaty and served as Principal Private Secretary to the Chancellor of the Exchequer.

Gabriel has a Bachelor’s degree in economics from the University of Exeter and a Master’s degree in industrial relations from the University of Bath, and is an alumnus of international business school INSEAD’s Advanced Management Programme. The son of UN diplomats, Gabriel grew up in the Pacific and speaks French and Greek. He is married with one adult son.

Iain Trayner
TEC Project Manager
NHS Western Isles

14 years experience in process engineering and improvement for some of the world’s top Manufacturing companies.

After relocating to the Western Isles of Scotland and moving into the Health Care sector Iain is currently leading the TEC (Technology Enabled Care) programme for NHS Western Isles. Iain’s area of focus is using Technology to improve self management skills for people with long term conditions, providing remote access to existing health care services, reducing long term risk for people with LTC’s and working proactively to overcome the challenges faced by a remote and rural community. “My goal is to improve the efficiency, impact and reach of health care provision in primary and secondary care for the benefit of both service users and providers.”

I also sit on the Scottish National TEC Home Health Monitoring group, who are responsible for driving change through Technology.

Dr Judith Sligo
Parenting and Next Generation Studies Manager
University of Otago

Dr Judith Sligo is the Manager of the Parenting and Next Generation Studies at the Dunedin Multidisciplinary Health and Development Research Unit at the University of Otago.

She has a twenty year history with the Dunedin Study across all of the Study’s intergenerational projects. Jude has also been involved in a range of other research projects with children, young people and their families and has a particular concern for children’s participation and rights.

Her research interests include parenting, family studies, transition from compulsory education, research methodology, social policy and health systems.

Nick Goodwin bw lo-resDr Nick Goodwin
International Foundation for Integrated Care (IFIC)

Nick was the co-Founder of IFIC in October 2011 and became its first Chief Executive Officer in March 2013. Nick is also the Editor-in-Chief of IFIC’s open-access and impact rated scientific periodical the International Journal of Integrated Care.

Nick holds a range of research, educational and consultation roles worldwide. These international commitments include several European R&D projects such as the EU FP7 Project INTEGRATE, the Horizon 2020 project SUSTAIN and the ICT-PSP projects SMARTCARE, BEYOND SILOS, and CAREWELL. Nick is an active member of the European Innovation Partnership on Active and Healthy Ageing B3 Action Group on Integrated Care.

Nick has also been working with the World Health Organisation to support the development of its Global Strategy on People-Centred Integrated Health Services and is on the Expert Advisory Team to WHO Regional Office for Europe’s Framework for Action Towards Coordinated/Integrated Health Services Delivery (CIHSD) leading work related to change management and adoption of integrated care in policy and practice.

Over the past year, Nick has also worked as an international consultant to the Agency for Integrated Care, Singapore; the Pan American Health Organisation, Washington; the WHO’s Western Pacific Regional Office; and to NHS England’s Better Care Fund Support Programme.

In previous roles, Nick worked as a Senior Fellow at the King’s Fund (2007-2013) leading key work on integrated health and social care as well as a two-year Inquiry into the quality of care in English general practice. Nick has also worked as a Senior Lecturer at the London School of Hygiene and Tropical Medicine (2003-2007) where he directed MSc and DrPH courses and worked as a lead academic for the National Institute for Health Research commissioning key studies into the service delivery and organisation of health care.

In January 2016, Nick received the Avedis Donabedian International Award for his contribution to Healthcare Excellence and Integrated Health and Social Care.

Fiona Lyne
Director of Communications
International Foundation for Integrated Care (IFIC)

In 2014, Fiona joined the International Foundation for Integrated Care as Director of Communications. Fiona is responsible for developing the overall brand, marketing and communication strategy for the Foundation including membership development. She leads on various projects including Project INTEGRATE, the Annual International Integrated Care Conference Series and the World Congresses.

Fiona has worked in public policy communications since 2003. She began her career as a community stakeholder engagement manager at Fingal County Council in North Dublin supporting the local Community and Voluntary Forum to have an impact on local decision-making bodies. She went on to hold various project co-ordination and communication roles in both the public and private sector including periods with NHS North West London and the Royal Society of Arts. In 2010 she joined the King’s Fund, an internationally renowned healthcare policy think tank, as Head of Events and in subsequent years was responsible for moving the Fund into a leading position in the healthcare conference market.

Fiona has a BA in Politics and Economics from the University of Limerick, an MA in Community Development and Stakeholder Engagement from the National University of Ireland, Galway and a Diploma in Management from the Dublin Business School.

Shelley Frost
Chair and Executive Director (Nursing)
General Practice New Zealand

Shelley is the immediate past Chair of General Practice New Zealand (GPNZ), the national organisation of primary care networks. She is also Deputy Chair of New Zealand’s Health Quality and Safety Commission and a board member of the International Foundation for Integrated Care.

Shelley currently holds a number of further strategic leadership and clinical governance roles including Executive Director (Nursing) of General Practice New Zealand, and Principle Advisor in Quality Standards with the Royal New Zealand College of General Practitioners.

A Registered Nurse with over thirty years’ experience in general practice and primary care, she held the role of Director of Nursing of Pegasus Health, a large primary care network organisation in Christchurch for seventeen years.

She is a past Deputy Chair of the Canterbury District Health Board Clinical Board and member of the Canterbury Clinical Network Alliance Leadership Team.

Evison_Karen, PhotoKaren Evison,
National Program Manager
Long Term Conditions, Childhood Obesity and Acute Demand
Ministry of Health, NZ

I am the National Program Manager for Long Term Conditions, Childhood Obesity and Acute Demand at the Ministry of Health, NZ. Within my portfolio I have specific responsibilities for diabetes, cardiovascular disease, and are involved with four of the Governments Health Targets being champion of better help for smokers to quit, acting champion for the new raising healthy kids, and responsible for more heart and diabetes checks and shorter stays in emergency departments.

This diverse portfolio is implementation focused and gives a great helicopter view of the health systems responses, challenges and opportunities to juggling the ever increasing complexity that is health. I am a trained Physiotherapist and are based in the mighty Waikato with my family.

I see my role as a facilitator and work in partnership with clinicians and consumers of health services to help shape and deliver services with the aim of improving health outcomes for all.

Gillian Bohm
Principal advisor
Quality improvement

Gillian Bohm is the principal advisor, quality improvement. She has extensive experience in quality improvement, patient safety and innovation.

Her previous work has included the development of the initial New Zealand improving quality strategy, the national credentialing framework, the national health and disability sector standards and the Quality Improvement Committee’s national quality improvement programmes.

Terri Lowsley
Event Manager
Conference Innovators Ltd

Terri has been organising events since graduating from Canterbury University in 2009.

Working extensively throughout New Zealand and Australia, she relishes the opportunity to work with clients in creating memorable experiences, from the first ‘save the date’ flyer to the final report.

Terri believes in working smarter not harder and making the whole process fun!

Lourdes Ferrer
Director of Programs
International Foundation for Integrated Care (IFIC)

Lourdes Ferrer is Director of Programs at the International Foundation for Integrated Care (IFIC). Lourdes joined IFIC from the International Journal of Integrated Care (IJIC), where she led as Managing Editor for the journal for 2 years. During that period Lourdes lead the journal to acquire its first official impact factor and to increase the amount of publications/submissions by 50 %. She has extensive experience of supporting people from different areas of knowledge and practice to connect and find common ground and/or new understandings.

Lourdes is a qualified doctor and her previous roles include Special Adviser for the Ministry of Health in El Salvador for health systems transformation and for the extension of health coverage to hard-to-reach populations. Lourdes leads the scientific development of the IFIC Annual Conferences and Congresses, supports research and development projects in partnership with Public Health England and WHO, and supports the Integrated Care Academy © and the further development of the IJIC.

Miriam Curran
Events and Marketing Assistant
International Foundation for Integrated Care (IFIC)

Miriam joined the International Foundation for Integrated Care (IFIC) as Events and Marketing Assistant in January 2015. Miriam is responsible for supporting marketing and logistical arrangements for all IFIC learning activities, including International Conferences, World Congresses and Study Tours.

Miriam has a broad range of experience in administration and marketing, including managing her own business. She has recently returned from four years working in Australia. Miriam has a Diploma in Beauty Therapy from Cork College of Commerce where she graduated in 2007.

Perkins_David, PhotoDavid perkins
Centre for Rural & Remote Mental Health (CRRMH),
University of Newcastle, Australia

David Perkins is Professor of Rural Health Research at the Centre for Rural and Remote Mental Health, University of Newcastle which is located in Orange New South Wales. He is editor in chief of the Australian Journal of Rural Health and an associate editor of the International Journal of Integrated Care.

He has worked as senior health service manager in the UK and has held academic positions in England and Australia. He publishes in the fields of health service integration, service design and policy and is a member of the NSW Minster’s Advisory Committee on Rural Health. He is a Board Member of the International Foundation for Integrated Care.

Ran D Balicer,
Director, Clalit Research Institute
Director, Health Policy Planning Department,
Clalit Health Services, Chief Physician office

Prof. Ran Balicer, a public health physician, manager and researcher, serves as Founding Director of the Clalit Research Institute, and as Director of Health Policy Planning for Clalit – Israel’s largest healthcare organization serving over 50% of the Israeli population.

In these roles, he is responsible for strategic planning and development of novel organization-wide interventions for improving healthcare quality, reducing disparities and increasing effectiveness. These include the introduction of innovative data-driven tools into practice, mainly focusing on real-life effectiveness studies, predictive modeling, decision support tools and proactive care models.

Robin Gauld
Professor and Head of Department
Director, Centre for Health Systems
Department of Preventive and Social Medicine
Dunedin School of Medicine

Robin Gauld is Professor of Health Policy and Head of the Department of Preventive and Social Medicine, University of Otago, Dunedin, New Zealand, which with around 150 staff is Otago’s largest. He is also Director of the Centre for Health Systems in the same department. In Oct-Dec 2014, he was NZ-UK Link Foundation Visiting Professor at the School of Advanced Study, University of London.

He was a Commonwealth Fund Harkness Fellow in 2008-09 at Boston and Harvard universities, and is Independent Chair of the Alliance South which brings together clinical leaders and managers from the DHB and primary care settings to focus on ‘whole of system’, integrated approaches to health system and patient care improvement in the Southern region of New Zealand. Robin has authored over 115 peer-reviewed journal articles, many book chapters and several books including The New Health Policy (Open University Press, 2009) which was awarded First Prize in category at the 2010 British Medical Association Medical Book Awards.

Dr Galileo Pérez-Hernández
National College of Integrated Medicine (CONAEMI)

Dr. Pérez-Hernández holds a medical degree from the Metropolitan Autonomous University (Mexico), as well as a Postgraduate Training of Health Management from the National Institute of Public Health in Mexico. He completed an Integrated Medicine residency, a novel and innovative residency program which is supported by 19 Mexican universities and it combines rigorous clinical training and the study of Integrated Care.

Dr. Pérez-Hernández is an Honorary Professor of Integrated Medicine at the Faculty of Health Science of Anahuac University, which is developing research in health care models and projects of medical education. He is the founder and chairman of the National College of Integrated Medicine (CONAEMI), a leading organization in education and research in Latin America.

Dr. Pérez-Hernández is a young leader in Integrated Care who served at the Ministry of Health of Mexico in the National Center of Preventive Programs and Control Diseases (CENAPRECE) which has worked on the UNEME EC project, a national initiative to fight Non Communicable Diseases.

As a clinician he centered his experience on integrated care for people with complex and chronic conditions, diabetes, heart diseases, mental health, addictions, tuberculosis and AIDS.

He has collaborated for several years with international organizations of academic health professions, institutions and organizations promoting equity in health through community-oriented education, research and service. Most recently, he served as Associate Editor of International Journal of Integrated Care.

Nuria Toro
Consultant on People-Centred and Integrated Health Services
World Health Organization (WHO) in Geneva, Switzerland

Nuria holds an Economics and Business Administration degree from the University of Deusto (Spain), a Postgraduate Diploma in Business Analysis from Lancaster University (UK) and a Diploma in Health Management from Deusto Business School (Spain).

At the beginning of her career she worked as a consultant for KPMG Consulting, developing projects in the field of strategy and business management for both private and public sector.

In 2004 she joined the Basque Institute of Healthcare Innovation, where she has been working as a senior researcher for ten years. She was involved in the design and implementation of the “Strategy for tackling the Challenge of Chronicity in the Basque Country”, released in 2010. Two years after, she became engaged in the design, development and evaluation of the “Integrated Care Plan in the Basque Country”, which underpins the transformation approach towards a more integrated, quality and efficient Basque healthcare system.

Her areas of expertise are health services organization, management and evaluation, integrated care and chronic disease management.

Prof. Jason Yap
Associate Professor
National University of Singapore

With effect from April 2015, Dr Jason CH Yap will be Associate Professor at the Saw Swee Hock School of Public Health, National University of Singapore. Jason joins SSH SPH from the Agency for Integrated Care, Singapore’s national enabling agency for Integrated Care, where he served as Chief Knowledge Officer and Senior Public Health Physician and continues as Senior Visiting Consultant and Associate Program Director in the National Preventive Medicine Residency.

Jason is a public health physician with extensive experience of working across operations, business and information systems in public and private healthcare. His previous roles include leading SingaporeMedicine (the marketing of Singapore’s medical travel services) and as an IT director in the National Healthcare Group, Singapore. He serves on the teaching faculty of the Singapore Medical Association’s Centre for Medical Ethics & Professionalism and chairs a Domain-Specific Review Board in Population Health for the National Healthcare Group, Singapore.

He is a member of the Board of Directors of the International Foundation for Integrated Care. He is a Fellow of the Academy of Medicine Singapore and the Honorary Secretary of the College of Public Health & Occupational Physicians, AMS. He also serves on advisory committees for the SGH Postgraduate Allied Health Institute and St Luke’s Hospital

Robert Andrew Johnstone FRSA,
Patient Advocate

Chair – Access Matters. Board Member; Cambodia’s Children, European Patients Forum (EPF), Healthcare Quality Improvement Partnership (HQIP), International Alliance of Patients Organisations (IAPO). Director – Midstream (training and employment for disabled people)

Having had Rheumatoid Arthritis for nearly 60 years from the age of three, I have a wealth of experience as a user of health services.
Since 1990 I have voluntarily represented people with disabilities & chronic conditions locally, nationally & internationally

“The people have the right & duty to participate individually & collectively in the planning & implementation of their healthcare”
Alma Ata Declaration – Principle IV, 1978 World Health Organisation

Tamar_Chitashvili, Photo 3Dr. Tamar Chitashvili
Senior Quality Improvement Advisor,
Maternal and Child Health and Non-communicable Diseases
Quality & Performance Institute

Dr. Tamar Chitashvili is a medical doctor and public health professional with 13 years of experience in developing, implementing and evaluating the programs/policies targeting: a) high quality health care; b) structural, functional and institutional development of sustainable health systems and b) population health.

As a head of health policy department of the Georgia MoH, she has made important contributions in development of the Georgia health sector reform over the last decade. As Chief of Party of University Research Co. LLC (URC), Dr. Chitashvili has been leading USAID funded Applying Science to Strengthen and Improve Systems (ASSIST) project in Georgia aiming to improve quality of integrated prevention and treatment services for high burden NCDs and respiratory tract infections (RTIs) in the country during 2011-2014. Currently she is based at the URC headquarters, the US and is leading MNCH/FP and NCD technical portfolio within Global USAID ASSIST project.

Gillian Bohm
Principal advisor
Quality improvement

Gillian Bohm is the principal advisor, quality improvement. She has extensive experience in quality improvement, patient safety and innovation.

Her previous work has included the development of the initial New Zealand improving quality strategy, the national credentialing framework, the national health and disability sector standards and the Quality Improvement Committee’s national quality improvement programmes.

Jeffrey Fuller
Emeritus Professor of Nursing (Primary Health Care),
School of Nursing and Midwifery,
Flinders University

I have worked for 30 years in multidisciplinary public health settings in management and academia. My research focus is on primary health care service flexibility and planning.

In the past 5 years I have been a chief investigator on 20 research and consultancy projects worth $4.4M. These have focused mainly on how health systems can meet the needs of underserved populations. My scientific papers, reports and conference presentations (over 190) cover qualitative and quantitative methods across rural public health planning, mental health, chronic disease management, Aboriginal health and immigrant health.

Recent work includes a review of the effectiveness of collaborative strategies in primary mental health care and the True Blue RCT on the practice nurse management of comorbid depression & chronic physical illness. I was a chief investigator in the Centre of Research Excellence in Primary Health Care Microsystems that examined the system of quality and safety in General Practice. My team has just completed the project “Together for the Mental Health of Older People” on the network management of integrated primary care across health, aged and social services.

I am a Deputy Editor of the Australian Journal of Rural Health.

Les Toop
Head of Department
General Practice,
University of Otago

Les is professor and has been head of the Department of General Practice since 1997. He is involved in General Practice education and research at all levels.
Les has been in part-time urban general practice in Christchurch for 29 years and in addition to his clinical role, is involved in both undergraduate and postgraduate teaching.

He is actively involved both in multidisciplinary clinical research and in health system redesign and is a long term advocate for the promotion of rational, effective and patient-centred care, delivered though strong interdisciplinary teamwork.

Les has been a vocal critic of misleading marketing, instead promoting access to evidence informed, independent health information for all. He provides clinical and academic advice to the emerging national integration framework and has sat on many government advisory committees over two decades. He is currently on the medicines classification committee and on the GPNZ national executive.

Les is Chair of the Pegasus Health Charitable group of companies, one of the largest New Zealand primary health network organisations. He was involved in setting and leading its unique interdisciplinary continuing education programme which has been running successfully for more than two decades and currently expanding throughout the country. He also sits on the alliance leadership team of the multi award winning Canterbury Clinical Network which recently was awarded the Prime Ministers supreme award for public service.

Les has had long involvement with the RNZCGP, sat on its national council for twenty some years and currently chairs its Research and Education Trust.

Richard Hamblin,
Commission’s director,
Health quality evaluation
Health Quality and Safety New Zealand

Richard Hamblin is the Commission’s director, health quality evaluation. He prepares the New Zealand Atlas of Healthcare Variation, and develops quality and safety markers.

Prior to joining the Commission Richard was director of intelligence at the Care Quality Commission – the largest health and social care information department in the UK.

He has previously worked for the Healthcare Commission, the Commission for Health Improvement and the King’s Fund in London, and is a former Harkness Fellow.

Peter Carswell
Senior Consultant,

Peter is an organisational psychologist with a PhD in organisation science. He is a senior lecturer at the School of Population Health, University of Auckland and has worked across large and medium sized organisations in both public and private sectors. One of his specialist areas is helping organisations to diagnose areas of influence and power within their networks. He then helps the organisation develop solutions that best leverage these intrinsic assets.

As an organisational psychologist Peter has a broad range of experience in analysing organisational challenges and developing effective solutions. He works with commercial, public sector and NGO clients to help improve processes of change and innovation.

Peter leads the development and delivery of the Synap approach within Synergia. His role in the Synap team is to work with the client to help clarify the issues they wish to address to develop increased performance within their network. The network could be a team, an organisation, multiple organisations or whole community. He then works with clients to develop strategies from insights provided by the Synap approach.

Dr Nicolette Sheridan
Associate Professor,
School of Nursing,
University of Auckland

Dr Nicolette Sheridan is a registered nurse with a PhD in primary health care. She is an Associate Professor in Nursing and Associate Dean Equity for the Faculty of Medical and Health Sciences at the University of Auckland, New Zealand.

She has more than 30 years of experience in clinical practice and teaching and is committed to a search for equity and social justice in contexts of poverty. She has more than 80 publications and technical reports. Her research has included measuring health equity in New Zealand district health boards, the health care experiences of Māori and Pacific older adults with chronic conditions, and tracking communication between clinicians and people with diabetes.

She is a co-investigator in the international research collaboration between Canada and New Zealand (iCOACH) investigating implementation of community-based primary health care.

Dr Timothy Kenealy
Associate Professor of Integrated Care,
University of Auckland

Dr Timothy Kenealy PhD, MBChB has more than 25 years’ experience as a general medical practitioner. He is Associate Professor of Integrated Care at the University of Auckland, New Zealand with 140 peer-reviewed publications. His research centres around type 2 diabetes and other long term conditions.

He has interests in improving service delivery in primary health care and in equity of health outcomes. Current work includes a randomised controlled trial of a nutritional intervention pre- and during pregnancy to prevent diabetes, an epidemiological investigation of progression from pre-diabetes to diabetes, and a series of case studies in New Zealand and Canada investigating implementation of community based primary health care for older persons.

Resources from the conference


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Date: 23-25 November 2016

Location: Wellington

Country: New Zealand

 Cohosted by






MOH New Zealand


Supported by:






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