Integrated Care Solutions

Integrated Care Solutions is a service that can help you in the effective design and adoption of integrated care programmes. We combine research, best practice and expertise to design and support the effective and sustainable implementation and evaluation of integrated care, with a commitment to involving service users at all points of the process and with a consistent focus on evaluation people's experience.

We can help you to:

  • Assess the readiness of your local systems to move forward in the integration and coordination of care
  • Draft integrated care strategies and plans for health and social care authorities
  • Effectively implement pilots and scale them up
  • Conduct rigorous evaluations of your integrated care initiatives

Implementing Integrated Care

Implementing Integrated Care

Integrated care change programmes need a supportive context and a resourced implementation system to thrive and be sustainable. We support you in the process of creating such a context and system

Evaluating Integrated Care

Evaluating Integrated Care

We support you in the process of learning about what has changed; what effects it had, for whom, how and why; and how outcomes can be improved.​

Our Solutions team

Our Solutions team

If you feel we can help you, please feel free to contact Arturo at

Implementing Integrated Care

Integrated care is not a single approach nor does it have defined boundaries. It is context dependant. There is no ‘one right way’ of making the shift to coordinated, continuous person-centred care.  ​

There are, however, evidence-informed ingredients or pillars that create the conditions for successful integrated care implementation irrespective of the model or scope chosen.​

IFIC articulates these as the Nine Pillars of Integrated Care. We use this framework to think systematically how to create the supportive context and effective implementation system.

Case Study: Estonia: Supporting Integrated Service Provision Reform in Estonia: Moving to scale and sustain integration

IFIC was commissioned by the European Commission in 2018 to support the Estonian Ministry of Social Affairs social reform programme over 3 years. The Ministry was developing policies and programmes to deliver a more integrated and person-centred provision of social, medical, and vocational support services to people with disabilities and elderly with high support needs in Estonia. The Foundation mobilised a team of experts in integrated care to support the cross-government agency programme team develop the strategy for integrated care and lead the early phases of implementation in several regions.

Evaluating Integrated Care

There are a variety of evaluation designs and the type of evaluation (formative, summative) and the methods to be used depend on the questions being asked and the nature​ of the intervention being evaluated.

IFIC's approach to evaluating integrated care uses the following characteristic notes:

Service users are involved at all steps

We favour the involvement of service users at all steps of the evaluation, from the co-design to the evaluation itself and the feedback of information back to service users.

Scientific and methodological rigour

Our evaluations have scientific and methodological rigour, so we put much thought into the methodological design and the conduct of every step in the evaluation.

A phased-approach with participatory evaluation

We take a phased approach to manage stakeholder expectations and concerns and to align different views on the contribution that evaluation will make to programme success.

Case Study: New Zealand: A Rapid Review of the Health Care Home Model in Capital and Coast District Health Board

The purpose of this rapid review was to measure progress of the Health Care Home (HCH) model in achieving its aims and to inform the evolution of the model across the Capital and Coast District Health Board (CCDHB) region.

The review was commissioned by CCDHB as an independent and objective formative and summative rapid evaluation, including consideration of the impact of Covid-19.

Our Solutions team

If you feel we can help you, please feel free to contact Arturo Alvarez at

Dr Niamh Lennox-Chhugani

Dr Arturo Alvarez
Senior Researcher

Fiona Lyne
Director of Communications

Dr Edelweiss Aldasoro
Senior Researcher

Dr Pilar Gangas
Senior Researcher


The Foundation’s network of senior associates includes researchers, academics and programme evaluators from across the world who work regularly with the Foundation to deliver high quality integrated care evaluations.