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Actioning Person Centred Care

Actioning Person Centred Care SIG

Purpose

This special interest group (SIG) was formed in 2024 to bring together a group of people from across the globe and create a community focused on putting person centred care (PCC) into action. Our global agenda is to 1) improve how organizations within and across health and social care systems learn from and act on service users’ experiences and 2) build partnerships for research and policy to advance change.

Members

This SIG has approximately 80 members across eight countries. This group includes patients, caregivers, health and social care providers and service leaders, researchers, students/trainees, community members and volunteers.

Objectives

  • Come together around our shared vision of PCC to create meaningful change in both health and social systems. Together, members of the SIG-APCC will:
    • Optimize ways to capture patient and caregiver voice (different methods, tailored to needs)
    • Build relationships with decision makers, providers, patients and caregiver to learn together
    • Engage change makers to move experience into practice
    • Invest in resources and structures to better engage patients and families, identify and implement needed changes
    • Integrate across systems and sectors (mechanisms to share information, create networks for continuous improvement)

Activities

The SIG provides a platform for members to share implementation experience, highlight promising practices, signpost practical resources, and collaborate on research, education and evaluation priorities for actioning person centred care (PCC). Members will shape the scope of SIG activities and outputs.

These outputs may include:
  • Evidence reviews to create an inventory of PCC best practices
  • Webinar series highlighting PCC best practices
  • Involvement in advocacy for PCC
  • Presence at IFIC conferences and involvement in workshops
  • Share/develop resources, guidance and tools
  • Curriculum development on how to action PCC
  • Collaborative project proposals

Latest news and insights

GBELL Belfast 2024-350

Actioning person centred care – A new Special Interest Group advancing a global agenda to improve experience

ICIC25 Workshop

Play Video

Future Webinars

There are no events

Past Webinars

If we value patient and carer perspectives, why aren’t organisations taking them to heart?

If we value patient and carer perspectives, why aren’t organisations taking them to heart?

08/10/2026    
5:00 pm - 6:00 pm
Watch this IFIC webinar exploring patient and carer perspectives, trust, lived experience, patient safety and person-centred care in practice.

Get involved

If you have an interest in actioning person-centred care please send your name; organisation; role and contact details to Kerry Kuluski (kerry.kuluski@thp.ca) or Michelle Marcinow (michelle.marcinow@thp.ca).

Please send Michelle your news items, case studies, links to reports and practical resources to share on the SIG page.

SIG Co-Leads

Kerry Kuluski

Kerry Kuluski

Inaugural Dr. Mathias Gysler Research Chair in Patient & Family Experience and Scientist
IBH
Associate Professor
IHPME

Michelle Marcinow

Michelle Marcinow, PhD

Research Lead, Patient Experience Research Team

Trillium Health Partners

Institute for Better Health

Emily Cordeaux

Emily Cordeaux

Postdoctoral Fellow

Institute of Health Policy, Management and Evaluation

University of Toronto

Kelly Smith

Kelly Smith

Inaugural Michael Garron Chair in Patient-Oriented Research

Michael Garron Hospital and Associate Professor

Co-Lead for Outcomes & Evaluation in the Institute of Health Policy, Management, & Evaluation at the University of Toronto

Prof Robin Miller

Professor of Collaborative Learning in Health & Social Care

Department of Social Work and Social Care, University of Birmingham

UK Demonstrator Lead, IMPACT

Co-Editor in Chief
The International Journal of Integrated Care

Caroline Jackson

Caroline Jackson

Research Fellow

Department of Social Work and Social Care, University of Birmingham